GENERAL TERMS AND CONDITIONS OF SALE – DOMAINE DU LAC
General Terms and Conditions of Sale
The conditions governing activities related to the organization and sale of travel or tourist packages are governed by Articles L. 211-1 et seq. and R. 211-1 et seq. of the Tourism Code.
ARTICLE 1 – DEFINITIONS
The “Company” refers to SAS DOMAINE DU LAC. It is a member of the Cap France network. Its activity consists in selling holiday stays and providing spaces in the holiday village(s) it manages.
The “Client” refers to any person using the Website to order any Service offered by the “Company” as well as any person on whose behalf an order has been placed.
An “Order” refers to any reservation made and validated by the Client.
The “Specific Terms and Conditions of Sale” refer to the contractual conditions specific to each Order from the “Company”, necessarily accepted by the Client prior to any commitment on their part in the context of an Order.
The “Contract” comprises all documents formalizing the mutual commitments made between the “Company” and the Client: this includes these General Terms and Conditions of Sale as well as the associated Specific Terms and Conditions of Sale.
“Tourist Packages” refer, pursuant to the provisions of Article L. 211-2 of the Tourism Code, to all services sold on the Website that may combine transport and/or accommodation with another tourism-related service (provided it represents a significant part of the package), the whole involving at least one overnight stay or a minimum duration of 24 hours.
The sale of a Tourist Package is offered at an all-inclusive price.
“Stay” or “Rental” refers to all other services sold on the Website that do not constitute a Tourist Package as defined by the Tourism Code.
“Partner” refers to any provider carrying out services on behalf of the “Company”. These may include rental companies, sports clubs, or event organizers (concerts, festivals, cruises, etc.).
“Service” refers to any service delivered by the “Company” to the Client, whether featured in its catalog or tailor-made based on a specific request.
ARTICLE 2 – SCOPE OF APPLICATION
2.1. These General Terms and Conditions of Sale apply to all Orders placed on the Website, via the telephone platform (contact details provided in Article 4), or directly at the physical reception premises of the “Company”, by mail or email. They also apply to any additional Service(s) validated by the Client during their stay.
These General Terms and Conditions of Sale apply to all Clients, whether making individual reservations (up to 9 people) or group reservations (10 people or more).
The sale of tourist Services is governed in particular by the Consumer Code and, more specifically, by Title I of Book II of the Tourism Code relating to the organization and sale of travel and stays. In accordance with Article R. 211-12 of the Tourism Code, Articles R. 211-3 to R. 211-11 of said Code are reproduced below.
These General Terms and Conditions of Sale are valid from December 1, 2024. This version cancels and replaces previous versions.
The Client is invited to carefully read these General Terms and Conditions of Sale. They are available via hyperlink on the Website before confirming any Order, in brochures and catalogs, and in the sales offices of the “Company”.
It is recommended to download and/or print and keep a copy. It is also advisable to read these Terms and Conditions again before confirming any new Order, as they may be modified at any time.
2.2. These General Terms and Conditions of Sale do not apply to service provisions or supplies not included in the Order, carried out under contracts concluded between the Client and a third-party provider (neither the “Company” nor one of its Partners) during the execution of the Tourist Package or Stay.
ARTICLE 3 – TRAVEL AND/OR STAY ORGANIZING COMPANY
All Services covered by these General Terms and Conditions of Sale are organized (produced and/or distributed) by:
Name: DOMAINE DU LAC
Legal Status: SAS
Address: Le Pont Aubert, 19550 Soursac
Tel: 05 45 70 40 14
SIRET Number: 89885496300011
APE Code: 5530Z
Intra-community VAT Number: FR15898854963
As a member of the Cap France network, whose headquarters is located at 28 place Saint Georges, 75009 Paris, the “Company” is also:
- Registered with the register of travel and holiday operators of Atout France under number IM046200001;
- Covered by a financial guarantee from GROUPAMA ASSURANCE CREDIT ET CAUTION, in accordance with sections II a) and III c) of Article L. 211-18 of the Tourism Code;
- Insured for professional civil liability for its tourism activities in accordance with Articles R. 211-35 et seq. of the Tourism Code, with GROUPAMA.
ARTICLE 4 – INFORMATION PROVIDED TO THE CLIENT
4.1 – Pre-contractual Information
The information and visuals found on the various communication media (brochures, catalogs, website, etc.) of the “Company” and/or the Cap France network may be subject to modifications communicated to the Client prior to the conclusion of the Contract.
The “Company”, acting on behalf of its potential Partners, does its best to provide photos, illustrations, and maps giving the Client an overview of the Services offered and their level of comfort.
However, these visuals cannot reflect the exact content of the Services. The Client may request more detailed information about the features of said Services from the “Company” by phone at 05 45 70 40 14 (non-premium call) or by email at contact@domaine-lac-soursac.com.
It is expressly agreed that some activities offered by the “Company” or its Partners may not be available depending on the season and/or may require a minimum number of participants.
4.2 – Information Prior to the Execution of Services
The “Company” agrees to provide the Client, at least ten (10) days before the scheduled start of the Services, with the name, address, and telephone number of the main site where the Services will be performed or, failing that, the names, addresses, and phone numbers of local organizations that can assist the Client in case of difficulty, or alternatively, a telephone number for urgent contact with the “Company”.
ARTICLE 5 – NO RIGHT OF WITHDRAWAL
The Client is informed that, in accordance with Articles L. 121-16-1 and L. 121-21-8 12° of the Consumer Code, concerning either tourist packages, accommodation services (other than residential accommodation), transport of goods, vehicle rental, catering, or leisure activities to be provided on a specific date or during a specific period, the Services offered by the Association are not subject to the right of withdrawal provided by Articles L. 121-21 and following of the Consumer Code on distance selling.
As a result, Services ordered on the Website or via the telephone platform are exclusively subject to the cancellation and modification conditions provided in these General Terms and Conditions of Sale and/or any Specific Terms and Conditions of Sale.
ARTICLE 6 – CONTRACT FORMATION
Any Order is reserved for Clients who have read and accepted in full these General Terms and Conditions of Sale and the Specific Terms and Conditions relevant to each Order, either by clicking acceptance on the Website or, if applicable, through one of the “Company's” sales representatives, by phone or at a physical sales location.
The Contract formed under the conditions specified in Article 7.2.3 below binds the Client and all participants listed in the reservation, who accept without reservation, on their own behalf and on behalf of those under their responsibility, these General Terms and any applicable Specific Conditions, and agree to comply with all instructions and guidelines relating to the said Order as may be provided by any document or directive from the “Company”.
It is the responsibility of the person who made the reservation to ensure that all participants have read and accepted these conditions and obligations.
ARTICLE 8 – PRICES AND PAYMENT TERMS
8.1 – General Provisions
Prices are indicated in Euros.
The descriptions of the Services specify the elements included in the price. The stated price includes all taxes (excluding tourist tax) as well as membership fees to the “Company” and related service costs.
In addition, unless otherwise expressly stated, the price does not include personal expenses of the Client or additional services not mentioned in the Order, including insurance and any extra activities booked through third parties as outlined in Article 2.2, and more generally, any service not expressly mentioned in the booking confirmation.
Discounts and promotional offers indicated on the Website, brochures, or other documents from the “Company” are, unless otherwise stated in writing, not cumulative for a single Order.
8.2 – Price Modifications
The prices of Services are determined based on the economic conditions in effect at the time of the Order.
The “Company” reserves the right to modify prices at any time until the Order is confirmed.
Prices may also be revised after confirmation if there are changes or impositions of taxes and levies affecting the Services included in the Order. In such cases, the “Company” reserves the right to adjust the total amount of the Order based on the percentage of change in the affected element. The Client will be notified in writing of any price increase and may cancel or accept the change under the conditions specified in Article 9.
8.3 – Deposits
8.3.1 – Deposits for Individual Service Orders
For any Order confirmed more than 30 days before the departure date (not included), a deposit of 30% of the total price including all taxes is payable by the Client on the day of Contract conclusion. A second deposit is due 90 days before the start of the stay.
The balance of the Order must be paid no later than 30 days before the scheduled departure date.
For bookings made less than 30 days before departure, the full amount is due at the time of Contract conclusion.
8.3.2 – Deposits for Group Service Orders
**If booked at least 12 months before the start of the stay:**
A flat-rate deposit (€1000), followed by two deposits of 30% and 40% of the stay price to be paid respectively: the first deposit of 30% is due 10 months prior to the stay, and the second deposit of 40% is due 90 days before the stay.
**If booked less than 12 months before the start of the stay:**
30% is due upon booking, followed by a second deposit of 40% due 90 days before the stay.
The Client must pay the balance 30 days before the start of the stay without reminder from the establishment. In addition to the stay price, the applicable tourist tax collected by local authorities may also be added.
8.4 – Payment Methods
Payments are made by credit card or e-vouchers at the time of finalizing the Order on the Website or via the telephone platform.
Payments can also be made by credit card, check, cash, and ANCV holiday vouchers when booking on-site or by mail.
For check payments, the check must be made out to the “Company” in the amount of the total price including tax, with a copy of the Client's ID noted on the back.
Without prejudice to the Client's right to cancel the Order under these terms, a payment order made by credit card or check cannot be canceled.
The Client guarantees that they are the holder of the chosen payment method and have sufficient funds to cover the Order amount.
If the payment cannot be processed for any reason, the purchase will be canceled.
8.5 – Transaction Security
To secure transactions made by the Client—especially online—and prevent credit card fraud, the information related to the Order is automatically analyzed to ensure maximum reliability.
For this reason, the “Company” may request the Client to justify their identity and address by email in order to protect against fraudulent transactions. These documents help verify that the Client is the rightful cardholder.
In case of check payments or other methods, a document proving the identity of the payer may also be requested to guarantee transaction security.
8.6 – Refund Conditions by the “Company”
Unless otherwise stated by the “Company”, refunds due to the Client are made by check.
For payments made via ANCV holiday vouchers, refunds are also issued by check.
ARTICLE 9 – ORDER CANCELLATION / MODIFICATION
9.1 – General Provisions
No refund or price reduction is due by the “Company” for a late arrival, early departure, or any Client absences during the stay.
Moreover, if the Client renounces a Service or part of it, no refund or compensation will be provided by the “Company”.
Any full cancellation of an Order results in the termination of the Contract.
9.2 – Order Cancellation/Modification by the “Company”
The conditions for cancellation and modification of an Order by the “Company” are specified in Articles R. 211-9 and following of the Tourism Code, reproduced below.
The “Company” reserves the right to cancel any Service if the minimum number of participants is not met. In such cases, the activities affected are specified in at least one of the “Company's” informational documents (catalog, brochure, contractual documents, etc.). The Client will be informed of any cancellation no later than twenty-one (21) days before the start of the stay.
In accordance with Article R. 211-9 of the Tourism Code, a price increase of more than 10% is considered a substantial modification.
In case of a modification to the Contract before the Client's departure, a request for cancellation or acceptance of the change must be sent to the “Company” in writing (registered letter with acknowledgment, fax, email, etc.) within seven (7) days following the receipt of the change notification.
Any Contract made using fraudulent means on the Website or with information not belonging to the Client will be cancelled by the “Company” without refund and may be subject to legal proceedings.
9.3 – Order Modification by the Client
The Client can modify a booking by phone at 05 45 70 40 14 or at the reception desk of the “Company”.
All modifications must be confirmed by the Client by email or letter.
For any Service booked at a flat rate per night, for a maximum number of people and not per person, changing the number of guests (within the allowed capacity) will not affect the price. Only the full cancellation of the Services will be eligible for a refund under the conditions outlined in Article 9.
9.4 – Order Cancellation by the Client
The reference time zone for calculating potential refunds due to cancellation or modification is UTC+1.
9.4.1 – Cancellation of Individual Services Order
If the Client cancels their entire Order of individual Services, the amount paid (excluding administrative fees retained by the “Company”) will be refunded as follows:
- Cancellation more than 90 days before the start of the stay: administrative fees retained
- Cancellation between 89 and 30 days before the start of the stay: deposits retained
- Cancellation less than 30 days before the start of the stay: the full amount remains due
No refund is provided for late arrivals, early departures, or absences during the stay.
9.4.2 – Cancellation of Group Services Order
If the Client cancels their entire Order of group Services, the amount paid (excluding administrative fees retained by the “Company”) will be refunded as follows:
- Cancellation more than 60 days before the start of the stay: 30% deposit retained
- Cancellation between 60 and 31 days before the start: 70% of the total amount retained
- Cancellation less than 30 days before the stay: full amount due
No reduction or refund is granted for late arrivals, early departures, or absences during the stay.
The final number of participants must be confirmed in writing to the village no later than the date the contract is signed.
ARTICLE 10 – CONTRACT TRANSFER
According to Article R. 211-7 of the Tourism Code, and subject to written acceptance by the “Company”, the Client may transfer their Contract to any transferee who meets the same conditions to benefit from the Services, particularly the same type of accommodation, number of participants, children in the same age range, and the same activities, etc.
If applicable, the transferring Client must inform the “Company” by any means allowing for acknowledgment of receipt (e.g., registered letter, email) no later than seven (7) days before the beginning of the stay (not including the departure date) and provide all necessary documents to process the transfer.
The “Company” reserves the right to reject the transfer due to unmet conditions or missing documentation.
If these conditions are not respected, the “Company” may refuse the transfer and charge the transferee the full cost of the Services.
ARTICLE 11 – PERFORMANCE OF SERVICES
11.1 – Use of Accommodation Spaces
Accommodation is available from 4:00 p.m. on the day of arrival and must be vacated by 10:00 a.m. on the day of departure, regardless of the Client's transportation schedule or whether it is included in the Tourist Package.
Any late departure may result in the billing of an additional night at the displayed public rate.
For any modification to these schedules, the “Company” will provide the Client, in due time, with the departure and arrival times for the trip or stay.
If the booked accommodation site does not offer night reception, the Client should make arrangements in advance with the reception team in case of late arrival.
Pets are allowed at Domaine du Lac for an additional charge of €5 per day per animal.
11.2 – Meals
When meals are included in the Contract, their number corresponds to the number of nights.
It is also expressly agreed that:
- Full board starts with the meal before the first night and ends with breakfast following the last night.
- Half board starts with the meal before the first night and ends with breakfast following the last night.
ARTICLE 12 – LIABILITY
12.1 – Liability of the Company
12.1.1 – Use of the Website or Call Center
The “Company” cannot be held liable for any anomalies or errors occurring on the website or call center if they result from issues with the Client's or a third party's software, terminal, or websites.
Under no circumstances shall the “Company” be liable for foreseeable or unforeseeable damages, whether material or immaterial (including, but not limited to, loss of profits or opportunities), arising from the use or inability to use the website or call center.
12.1.2 – Performance of Services
In accordance with Article L.211-16 of the Tourism Code, the “Company” is fully liable for the proper execution of the obligations resulting solely from the Client's Order, whether these obligations are carried out by the “Company” itself or by other Partner service providers, without prejudice to its right of recourse against them.
The “Company” is subject to the standard liability regime under Article 1240 of the Civil Code for all services not covered by Article L.211-1 of the Tourism Code.
Activities and/or transportation carried out as part of the stay and governed by contracts concluded between the Client and an external provider fall under the sole responsibility of said provider. The “Company” shall not be held liable in this context.
The “Company” shall not be held liable for theft or vandalism occurring during the provision of a Service. The Client's personal belongings and valuables must remain under their supervision throughout the duration of the stay/package.
12.2 – Liability of the Client
12.2.1 – Use of the Website and Call Center
The Client must ensure their computer configuration is virus-free and in proper working order.
The Client is financially responsible for any use of the website or call center, whether on their behalf or for third parties, including minors, unless they prove that such use was fraudulent and not due to their fault or negligence.
12.2.2 – During the Performance of Services
The Client and all participants covered by the Order agree to comply with these General Terms and Conditions of Sale, any Specific Terms and Conditions of Sale, and all instructions related to the performance of the Services included in any brochure/catalog, website, or given orally by the “Company” and its staff.
They agree to behave in a safe, respectful, and courteous manner throughout the Services.
If the Client or any of the participants behaves in a way that may cause harm, danger, or disturbance to the “Company's” staff, other clients, or any third party, the “Company” reserves the right, at its sole discretion, to terminate the Client's stay immediately.
In such cases, no refund or compensation will be granted for early termination. The “Company” also reserves the right to claim reimbursement of any resulting costs and to pursue judicial remedies for damages.
The Client may be required to pay a security deposit before or on the first day of Services. The amount depends on the nature of the Services booked and is indicated in the Specific Terms and Conditions of Sale.
12.2.3 – Responsibility for Dependents
Any dependent of the Client, particularly minors, must be accompanied by one or both parents or a legal guardian.
ARTICLE 13 – INSURANCE
No mandatory insurance is included in the Services provided by the “Company”.
It is the Client's responsibility to take out any additional insurance, such as trip cancellation/interruption or repatriation assistance.
Optional cancellation insurance is offered through GRITCHEN AFFINITY, 27 rue Charles Durand CS70139, 18021 Bourges Cedex.
The terms and coverage details of this insurance are included in the brochure attached to the Client's booking confirmation.
It is up to the Client to take out any insurance deemed necessary and/or required for the performance of the Services. This includes civil liability coverage for themselves and any individuals under their responsibility.
ARTICLE 14 – FORCE MAJEURE
Force majeure is understood in accordance with French law and may include strikes by the “Company” or its partners, large-scale demonstrations, unforeseeable and unavoidable weather conditions at the time of booking (storms, etc.), hydrological conditions (floods, high waters), or exceptional geographical events.
The “Company” reserves the right to cancel any Order in the event of force majeure causing a definitive impediment.
In case of a temporary impediment, the execution of the Order is suspended, and the “Company” reserves the right to modify the date and/or content and/or location of performance, unless the resulting delay justifies the termination of the Contract.
For the purposes of this Article, force majeure refers to any event that the parties could not reasonably foresee or control at the time of booking due to its external, unforeseeable, and unavoidable nature.
Events considered as force majeure, in addition to those recognized by French courts, include total or partial strikes, internal or external to the “Company”, acts of terrorism, wars or uprisings, extreme weather, epidemics, transportation or supply blockages, earthquakes, fires, floods, water damage, or IT system failures that paralyze normal operations of either Party.
In any event, the total or partial non-performance of Services due to a force majeure event shall not entitle the Client to any refund or compensation.
ARTICLE 15 – INFORMATION AND CLAIMS
Claims arising during the execution of the Contract must be made as soon as possible following the observed issue, directly to the “Company” and, where applicable, to the relevant service provider, to allow an immediate resolution.
Any post-service complaint must be addressed to the “Company” and the relevant service provider no later than one (1) month after the end of the Service, using the contact details provided in Article 3.
Claims must be submitted by any method that allows for acknowledgment of receipt by the “Company”.
In this context, the Client must respect the personal and confidential nature of all correspondence with the “Company”.
If the Client is not satisfied with the response received, they may contact the Tourism Mediator:
**Vivons Mieux Ensemble**
2 impasse de Beauregarde, 54000 NANCY
Mr. Jean-Philippe DUVAL – Tel: 06 61 18 50 97
Website: www.medation-vivons-mieux-ensemble.fr
Complaint form: http://www.mtv.travel/Formulaire-mtv.pdf
ARTICLE 16 – GENERAL DATA PROTECTION REGULATION
16.1 Any order will result in a computer record accessible by the Client upon simple request at the following address: Domaine du Lac, 19550 Soursac.
16.2 The personal data collected by the “Company” is processed for communication and service delivery purposes. This personal data, including that related to information and service provision operations, may be processed for monitoring and improving the partner relationship, as well as in connection with anti-fraud systems and in accordance with legislation on anti-money laundering and counter-terrorism financing.
16.3 This data may be used to personalize offers and send information about services offered or distributed by the association. Data subjects have the right to access, correct, oppose, and delete their personal data, and to define specific instructions regarding its retention, deletion, and communication after death. These rights can be exercised at any time by contacting the webmaster via the help tab in the personal space. Data is retained for the duration necessary to fulfill the mentioned purposes and according to applicable limitation periods.
ARTICLE 17 – APPLICABLE LAW AND JURISDICTION
These General Terms and Conditions of Sale, along with all documents forming the Contract, including any Specific Terms and Conditions of Sale, are governed by French law.
Any disputes concerning their interpretation and/or execution fall under the jurisdiction of the competent French courts.
ARTICLE 18 – IMAGE RIGHTS
18.1 The “Company” reserves the right to use photographs taken during a stay (paper publications, electronic media, website, exhibitions, slideshows, photo CDs provided to participants, etc.).
18.2 If a family or legal representative does not wish a participant to appear in these photos, they must send a written refusal to the “Company” no later than 8 days before the start of the stay.
ARTICLE 19 – MISCELLANEOUS
19.1 The fact that the “Company” does not invoke one of the provisions of these General Terms and Conditions of Sale—or more generally of any part of the Contract—at a given time shall not be interpreted as a waiver of the right to invoke that provision later.
If any clause of the Contract or one of its components is declared null or void, it shall be deemed unwritten, without affecting the validity of the other provisions, unless the clause in question is essential and decisive for the execution of the Contract.
19.2 It is expressly agreed that, unless there is a clear error on the part of the “Company”, the data stored in the “Company's” information system, including email systems, is considered conclusive evidence of the Orders placed and the performance of the parties' obligations.
Data stored on electronic or computer media by the “Company” shall be admissible as evidence and shall have the same probative value as any document created, received, or stored in written form.
ARTICLE 19 – EXCERPTS FROM THE TOURISM CODE
The brochure or catalog, along with the summary Order proposal exchanged on paper or electronically, constitutes the pre-contractual information referred to in Article R.211-4 of the Tourism Code.
Article R.211-3:
Subject to the exclusions specified in the third and fourth paragraphs of Article L.211-7, any offer or sale of travel or stay services must be accompanied by appropriate documents that comply with the rules defined in this section.
For the sale of airline tickets or tickets for regular transportation not accompanied by related services, the seller must issue the buyer one or more travel tickets for the entire journey, issued by the carrier or under their responsibility. For charter transport, the name and address of the carrier on whose behalf the tickets are issued must be mentioned.
Separate billing of different components of a tourist package does not exempt the seller from the obligations of this section.
Article R.211-3-1:
The exchange of pre-contractual information or the availability of contract terms shall be done in writing. This may be done electronically in accordance with Articles 1127 to 1127-6 of the Civil Code.
The seller's name or business name, address, and registration details must be mentioned, or, where applicable, those of the federation or union referred to in the second paragraph of Article R.211-2.
Article R.211-4:
Before the conclusion of the contract, the seller must provide the consumer with information regarding prices, dates, and the other elements of the services provided in connection with the trip or stay, such as:
1° Destination, transportation means, characteristics, and categories used;
2° Accommodation type, location, comfort level, main features, official rating in accordance with host country standards;
3° Meal services offered;
4° Description of itinerary for circuit travel;
5° Administrative and health formalities required by nationals or EU/EEA citizens, especially for border crossings, and the time required to complete them;
6° Visits, excursions, and other services included or available at additional cost;
7° Minimum or maximum group size required to carry out the trip/stay, and, if applicable, the deadline for informing the consumer in case of cancellation due to insufficient participation—this deadline must not be less than 21 days before departure;
8° Amount or percentage of the price to be paid as a deposit upon contract signing and the payment schedule for the balance;
9° Price revision terms, as provided for in Article R.211-8;
10° Conditions for cancellation by the customer;
11° Legal cancellation conditions (Articles R.211-9 to R.211-11);
12° Information about optional insurance covering cancellation or assistance;
13° For air travel, information required under Articles R.211-15 to R.211-18 for each flight segment.
Article R.211-5:
The pre-contractual information provided to the consumer binds the seller, unless the seller has explicitly reserved the right to modify certain elements. In such a case, the seller must clearly indicate the scope of possible modifications and which elements are concerned.
Any changes made to the initial information must be communicated to the consumer before the contract is signed.
Article R.211-6:
The contract signed between the seller and the buyer must be in writing, drawn up in duplicate, one of which is given to the buyer, and signed by both parties. If concluded electronically, Articles 1125 to 1127-6 of the Civil Code apply. The contract must include the following clauses:
1° Name and address of the seller, guarantor, and insurer, as well as the name and address of the organizer;
2° Destination(s) and, in case of a split stay, the various periods and dates;
3° Means, characteristics, and categories of transport used, with dates and departure/return locations;
4° Accommodation details: type, location, comfort level, main features, and classification according to host country standards;
5° Meal services offered;
6° Itinerary for circuit-based travel;
7° Visits, excursions, and other services included in the total price;
8° Total price and conditions for any price revision per Article R.211-8;
9° Information on applicable taxes or charges not included in the price;
10° Payment schedule and methods; the final payment must not be less than 30% of the total and is due upon receipt of documents for the trip/stay;
11° Special conditions requested by the buyer and accepted by the seller;
12° Complaint procedure for non-performance, with means of acknowledgment and relevant contacts;
13° Latest date for informing the buyer of cancellation if a minimum number of participants is required (per R.211-4 7°);
14° Contractual cancellation conditions;
15° Legal cancellation conditions (Articles R.211-9 to R.211-11);
16° Details of insurance coverage for the seller's professional civil liability;
17° Information on optional cancellation and assistance insurance, including provider details and covered/excluded risks;
18° Deadline for notifying the seller in case of contract transfer by the buyer;
19° Commitment to provide final contact information (local representative or emergency contact) at least 10 days before departure;
20° Right of cancellation and refund without penalties if the information in R.211-4 13° is not provided;
21° Final confirmation of departure and arrival times.
Article R.211-7:
The buyer may transfer their contract to a transferee meeting the same conditions as long as the contract has not yet taken effect.
Unless otherwise stated in favor of the buyer, the seller must be informed of the transfer by a means allowing for acknowledgment of receipt at least seven days before the trip. For cruises, this period extends to fifteen days. This transfer does not require prior authorization from the seller.
Article R.211-8:
If the contract allows price revisions (as per Article L.211-12), it must specify the exact methods for calculating both upward and downward variations, especially transportation costs, applicable taxes, currency exchange rates, and the portion of the price affected.
Article R.211-9:
If, before departure, the seller is forced to modify a key element of the contract, such as a significant price increase or failure to meet the R.211-4 13° obligation, the buyer may:
- Cancel the contract and receive a full refund without penalties;
- Accept the modification or substitute trip offered by the seller; in this case, a rider is signed and any price difference is settled before departure.
Article R.211-10:
If the seller cancels the trip before departure, the buyer is informed by any means allowing acknowledgment. The buyer is entitled to a full refund without penalties and compensation at least equal to what the seller would have withheld had the buyer canceled. An amicable substitute solution may still be offered.
Article R.211-11:
After departure, if the seller cannot provide a substantial part of the services, the seller must:
- Offer equivalent or superior services at no extra charge, or refund the price difference if the substitute service is inferior;
- If no alternative is possible or acceptable, provide the buyer with transport back under equivalent conditions, at no extra cost.
These provisions also apply in the event of non-compliance with the obligation of R.211-4 13°.
