Welcome to Les Sapins de Corrèze!
We are delighted to welcome you to our Small Nature Campsite in Corrèze. To ensure your stay goes smoothly and without any unpleasant surprises, please read these general terms and conditions of stay and the house rules. Your stay implies full acceptance of them.
1/ SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restrictions or reservations, to any camping accommodation or pitch rental on the Sapins de Corrèze campsite, operated by JL CHINDAMO (the “Service Provider”), to non-professional clients (“the Clients” or “the Client”), on its website www.campinglessapinsdecorreze.com or by telephone, post or email, or where the Service Provider markets its Services. These do not apply to campsite rentals intended for mobile homes, which require a long-term rental contract.
The Services’ main characteristics are presented on the website www.campinglessapinsdecorreze.com or in written form - paper or electronic - should the booking not be made on-line.
The Client is required to read them before finalising its booking. The choice and purchase of a Service is the sole responsibility of the Client.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, namely those applicable for other marketing channels for the Services.
These General Terms and Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the Client is the one on the website or communicated by the Service Provider when the Client makes its Booking.
Unless proven otherwise, the data recorded in the Service Provider’s IT system constitutes proof of all transactions concluded with the Client.
Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, the Client has, at any time, a right of access, rectification and opposition if the processing is not essential to carry out the booking, and can request the processing of all its personal data to be suspended by written notice, by post and justifying its identity, addressed to:
camping@lessapinsdecorreze.com
The Client declares to have read these General Terms and Conditions of Sale and to have accepted them either by ticking the box provided for this purpose before completing the online booking, as well as the general conditions of use of the website www.campinglessapinsdecorreze.com or, if the booking was not made on the internet, by any other appropriate means.
2/ RESERVATION AND PAYMENT
Reservation: Online / Phone / Mail
Validation and Payment (no booking fees):
Camping Pitches: Reservations validated upon acceptance of the request. The stay paid on arrival for stays under three nights, and the day before departure for stays over three nights.
Rental Units: Reservations are validated upon receipt of a 30% deposit of the total cost of the stay and confirmed when the remaining balance is paid 15 days before the scheduled arrival date.
A detailed confirmation email of your stay will be sent in response at each stage. A reservation cannot be transferred or sublet without our consent.
3/ ARRIVAL CONDITIONS
Check-in/Check-out:
Camping Pitches: Pitches are rented per night, starting from 2:00 p.m. to 12:00 a.m. the next day, regardless of arrival day.
Late arrivals are only possible until 9:30 p.m. maximum and subject to 24 hours' notice. After 7:30 p.m., a surcharge will apply (see price list below). After 9:30 p.m., your arrival will be postponed to the following day from 10 a.m.
Rental Units (Lodges, Chalets, Cabins, and Equipped Tents): Check-in is between 2:30 p.m. and 7:30 p.m.
Late arrivals are permitted until 9:30 p.m. at the latest. This must be confirmed at least 24 hours before the arrival date. If you have any doubts about whether you will be able to meet the maximum check-in times, please purchase cancellation insurance to ensure you are compensated, if necessary. Otherwise, no refund or discount will be possible.
After 7:30 p.m., a surcharge will apply (see price list below). After 9:30 p.m., your arrival will be postponed until 10:00 a.m. the following day.
Check-out: Rental check-outs are from 8:30 a.m. to 5:00 p.m. in low season and up to 11:00 a.m. in high season in person. Any early departure must be approved at least 24 hours before the departure day, with the mandatory cleaning option. If the customer declines the cleaning option, a signed attestation will be provided, indicating that if cleaning is not properly done, based on the sole judgment of the campsite management and without justification, the full rental deposit will be charged with no claim possible.
Any departure time exceeded will result in the invoicing of an additional night for the campsite and for the next customer as compensation, if the latter was unable to enjoy their rental at the times indicated.
The number and identification of the participants in the stay must absolutely correspond to the reservation. The number may not exceed the maximum provided for in the contract depending on the type of rental or pitch.
Any rental of accommodation or pitch not taken on the scheduled arrival date and time (without written justification) will be considered cancelled and available for resale by the campsite, after written notification to the client by email. The deposit or balance paid will be forfeited and retained by the campsite without possibility of refund.
4/ CANCELLATION / EARLY DEPARTURE / REFUND
Early Departure:
· Camping Pitches: Unused nights will be refunded.
· Rentals: No refund will be provided for early departures unless the campsite cancellation insurance is subscribed to via our partner, Meetch (conditions in annexes).
Cancellation:
· Camping Pitches: No fees will be due for any type of cancellation, and any amounts already paid will be refunded.
· Rentals (without cancellation insurance):
Customer Cancellation:
- A 30% deposit is non-refundable if cancellation occurs within 30 days of arrival.
- Both the deposit and balance are non-refundable if cancellation occurs within 15 days of arrival.
In low season, in case of bad weather you can ask to postpone your stay to another period during the low season and in the same year, subject to availability and this, 24 hours before your arrival.
Exceptions: In the case of a pandemic or travel restrictions due to state, regional, departmental, or municipal confinement, or border closures, all previously collected amounts will be refunded.
Campsite Cancellation: No amount will be due, and all previously collected sums will be refunded.
5/ INSURANCE
Cancellation insurance can be purchased through the campsite during the reservation.
Please inquire for details (see conditions in annexes). VISA or MASTERCARD cardholders should check if they already have travel cancellation insurance as part of their card benefits.
CIVIL LIABILITY INSURANCE
The Client on a pitch or in accommodated must have subscribed to a civil liability insurance policy. A copy of the insurance policy may be requested from the Client before the start of the stay.
6/ RENTAL DEPOSITS
Credit cards deposits (not cashed) are required, with amounts as follows:
· €100 for Equipped Tents as a guarantee for cleaning and equipment.
· €200 Bungalows Chalets as a guarantee for cleaning and equipment.
Both parties autonomously conduct entry inspections. The deposit is refunded on departure after a joint exit inspection with the occupants, minus any charges for breakages, losses, or damages to equipment, or if cleaning is not completed as per the instructions provided upon arrival.
A detailed rate sheet will be provided on arrival, specifying the cost of any damage. Neglected cleaning will result in charging for the cleaning option or the entire deposit if the final inspection is not conducted in person and the cleaning option was not purchased.
The cleaning option subscription does not include dishes, kitchen utensils that must be returned clean, dry and stored in the cupboards as well as waste deposited and sorted in the appropriate bins at the entrance to the campsite, whether it is garbage bags, cigarette butts or any other waste. Otherwise, the entire deposit will be cashed.
Think about your Civil Liability Insurance in the event of considerable damage caused by you.
7/ PETS AT THE CAMPSITE
Our animal friends are accepted on the campsite and must be declared in advance provided:
o To be a maximum of 4 per camping pitch, a maximum of 2 per furnished tents and a maximum of 3 per chalet-bungalows.
o Pets must be kept on a leash within the campsite; free-roaming animals are prohibited.
o The campsite must remain clean; pets should relieve themselves outside the campsite grounds.
o Excessive barking will not be tolerated.
o Pets must not be left unattended outside when owners are absent.
o Pets cannot be left in a vehicle or rental during hot weather.
For rentals, an additional charge of €5/night will apply for all types of pets. For bare pitches, a fee of €1-2/night applies for dogs and horses (cats and other small animals are free). The fee will double if pets are not declared before entering the campsite.
8/ SMOKING
For your comfort and in compliance with the law, ALL PUBLIC AREAS (Reception, Info Point, Laundry, Sanitary Block, Common Room, Bike Shelter) and RENTALS are NON-SMOKING. Any violation will result in a fine of €68 as per decree No. 2006-1386 of 15/11/2006.
9/ SANITARY BLOCK ACCESS
The sanitary block is reserved for clients in bare pitches and equipped tents (except in case of issues with the rented unit’s facilities). A penalty of €5/night per person will apply for non-compliance.
10/ SWIMMING POOLS
Pools are unsupervised. Minors must always be accompanied by an adult in the pool area, who takes full responsibility for their safety.
11/ HYBRID & ELECTRIC VEHICLES
Electric vehicle charging is only allowed at designated charging points.
Connecting to a rental unit or a campsite socket, which is not suitable and poses a risk of overheating, is forbidden, and can lead to a fire. Unauthorized charging will incur a €50 fee if no damages occur; otherwise, damages will be assessed and handled as a “claim” with our insurance.
12/ VISITORS
Visitors are allowed on the campsite from 9:00 a.m. to 11:00 p.m. on the rented pitch of the guests. They must first check in at Reception during opening hours or with one of the campsite managers. Unauthorized visitors are not permitted inside the campsite. Visitors may not use campsite facilities or services except for the restroom in the guest's rental unit or the sanitary block. Access to the snack bar is allowed when accompanied by campsite guests, provided they make a purchase.
13/ CAMPSITE REGULATIONS
Campsite regulations are displayed at the entrance to the establishment and at the reception. The Client must take note of these regulations and comply with them. They are available on request.
14/ OBLIGATIONS OF THE SERVICE PROVIDER - WARRANTY
The Service Provider guarantees the Client, in accordance with the legal provisions and without additional payment, against any non-compliance or hidden defect, resulting from a defect in the design or performance of the Services booked.
In order to assert its rights, the Client must inform the Service Provider, in writing, of the existence of the defects or lack of conformity within a maximum period of 24 hours from the provision of the Services.
The Service Provider will refund or rectify or have rectified (wherever possible) the services found to be defective as soon as possible and no later than 2 days after the Service Provider has discovered the defect or fault. The refund will be made by credit to the Client's bank account or by bank cheque to the Client.
The Service Provider's guarantee is limited to the refund of the Services actually paid for by the Client. The Service Provider cannot be held responsible or at fault for any delay or non-performance resulting from the occurrence of a case of force majeure as defined by French law.
The Services provided through the Service Provider's website www.campinglessapinsdecorreze.comcomply with the French laws in force.
15/ RIGHT OF WITHDRAWAL
Activities related to the organisation and sale of stays or excursions on a given date or at a specified period are not subject to the right of withdrawal applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the French Consumer Code.
16/ PROTECTION OF PERSONAL DATA
The Service Provider, who drew up these terms and conditions, processes personal data on the following legal basis:
● Legitimate interest by the Service Provider when pursuing:
- prospecting;
- managing the relationship with its clients and prospects;
- organisation, registration and invitation to Service Provider events;
- processing, execution, prospecting, production, management, monitoring of client requests and files;
- the drafting of acts on behalf of its clients.
● Compliance with legal and regulatory obligations when implementing processing for the purpose of:
- preventing money laundering and terrorist financing and the fight against corruption;
- invoicing;
- accounting.
The Service Provider only keeps the data collected for the time necessary to carry out the operations for which they were collected and in compliance with the regulations in force.
In this regard, client data is kept for the duration of contractual relations plus 3 years for the purposes of prospecting, without prejudice to retention obligations or limitation periods.
Regarding the prevention of money laundering and the financing of terrorism, the data is kept for 5 years from the end of the relationship with the Service Provider. In terms of accounting, they are kept for 10 years from the end of the financial year.
Prospect data is kept for 3 years if no participation or registration to the Service Provider's events has taken place.
The data processed is intended for authorised persons of the Service Provider.
Under the terms of the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, to rectify, to question, to restrict the use of, to transfer and to delete any data concerning them.
The individuals concerned also have the right to object, at any time, on grounds relating to their particular situation, to the processing of personal data on which the legitimate interest of the Service Provider is based, as well as the right to object to sales prospecting.
They also have the right to define general and specific guidelines regulating how they intend to exercise, after their death, the above-mentioned rights
- by email to the following address: camping@lessapinsdecorreze.com
- or by post to the following address: Julie Chindamo – SAS JL CHINDAMO Les Plaines 19160 PALISSE accompanied by a copy of a signed identity document.
The persons concerned have the right to file a complaint with the CNIL [Commission Nationale de l'Informatique et des Libertés].
17/ INTELLECTUAL PROPERTY
The content of the website www.campinglessapinsdecorreze.com belongs to the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution, total or partial use of this content is strictly prohibited and is likely to constitute a counterfeiting offence.
In addition, the Service Provider retrains all intellectual property rights on the photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the Client's request) for the purpose of providing the Services to the Client. Therefore, the Client refrains from any reproduction or use of said studies, drawings, models and prototypes, etc., without the express, prior written authorisation of the Service Provider who may make it conditional to financial compensation.
The same applies to names, logos or, more broadly, any graphic representation or text belonging to the Service Provider or used and distributed by the Service Provider.
18/ APPLICABLE LAW - LANGUAGE
These General Terms and Conditions of Sale and the operations resulting from them are governed and subject to French law.
These General Terms and Conditions of Sale are originally written in French. Should they be translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
19/ DISPUTES
In case of a dispute, and after contacting the campsite’s “customer service,” any customer who stayed at the campsite may refer the matter to a consumer mediator within a maximum of one year from the date of the written complaint sent by registered letter with acknowledgment of receipt to the operator. The mediator's contact details are as follows: CM2C, 14 rue Saint Jean -75017 Paris.
20/ PRECONTRACTUAL INFORMATION - CLIENT ACCEPTANCE
The Client acknowledges having received, prior to its Booking, in a readable and understandable manner, these General Terms and Conditions of Sale and all the information referred to in Articles L 111-1 to L111-7 of the French Consumer Code, in addition to the necessary details in application of the decree of 22 October 2008 regarding the prior consumer information on the characteristics of campsite rental accommodation, and in particular:
- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
- the price of the Services and associated fees;
- information on the identity of the Service Provider, its address, telephone number, electronic details and its activities, if not apparent from the context;
- information relating to legal and contractual guarantees and their implementation methods; the functionalities of the digital content and, where applicable, its interoperability;
- the possibility of using conventional mediation in the event of a dispute;
- information on the terms of termination and other important contractual conditions.
Any booking by an individual (or legal entity) on the website www.campinglessapinsdecorreze.com implies full and complete acceptance of these General Terms and Conditions of Sale, which are expressly recognised by the Client, who waives, in particular, to avail itself of any contradictory document, which would be unenforceable against the Service Provider.
Coming to the campsite implies full acceptance and compliance with its internal regulations as well as these contractual conditions, the latter are provided to you with each reservation via our website, during reservation confirmation emails, by mail if the Reservations are made by mail or by display at the entrance to the campsite next to the campsite map.