To ensure that your holidays are as pleasant as possible and that you will be able to easily take advantage of all the Activities and Amenities offered at the Establishments
during the season, we ask that you carefully read through the General Terms of Sale below.
Version in effect as of: 01/10/2025
1. GENERAL TERMS OF SALE
INTRODUCTION
The purpose of these General Terms of Sale (GTS)
for the company MS Vacances is to define the rights
and obligations of MS Vacances and the Clients (as
defined below) when making the Booking of an
Accommodation or Camping pitch via the Website or
by telephone with the Reservation Department: +33
(0)253 817 000 (hereinafter the “Booking”).
The GTS will apply to all the amenities listed in the MS
Vacances catalogue, and on the Website, which can
be accessed at www.ms-vacances.com (hereinafter
the “Website”) and in MS Vacances communications.
The content of the catalogue and the Website are
designed to provide information to MS Vacances
Clients. Some of the Activities and Amenities offered
may be subject to change, depending on the fill rate,
and/or may only be available on certain dates during
the season. MS Vacances reserves the right to make
changes to the information in the catalogue and/or
on the Website. Any major changes will be indicated
on the Website and by means of prior written notice
sent to the email address provided by the Client when
making their Booking.
The applicable GTS will be the terms as published on
the Website at the time of making the Booking. All
Bookings made by a Client will be governed by the
present GTS, the appended Rules & Regulations and
the Privacy Policy, both of which are integral parts of
the GTS.
1.1. DEFINITIONS
The following terms will be understood as having the
below meanings when capitalised herein, whether
used in singular or plural form:
• Accommodation: one of the forms of accommodation
available at the Establishments for Clients to book,
such as cottages, lodges and furnished tents;
• Account: the Client’s personal account, created on
the Website and allowing them access to the details of
their Booking(s) by entering a user ID and a password;
• Activities: the activities on offer at the Establishment
where the Client is staying, namely including sporting
activities, entertainment, children’s clubs, etc…;
• Amenities: the amenities at the Establishment
where the Client is staying, namely including any bars,
snack bars, restaurants, groceries, water complexes
and wellness centers;
• Booking: when a Client books an Accommodation
or Camping pitch at one of the available Establishments,
either online via the Website or by telephone
with the Reservation Department, as per the terms and
conditions defined herein;
• Camping pitch: an empty pitch or one equipped
with a terrace, for so-called SIGNATURE pitches, made
available to the Client to set up their equipment, such
as a caravan, a tent, a van or a motorhome;
• Client: any adult natural person making a Booking
with MS Vacances for their own personal purposes;
• Establishment: the MS Vacances establishment
chosen by the Client when making a Booking;
• GTS: the present General Terms of Sale;
• MS Vacances: the simplified joint stock company
MS Vacances, located at 635 Chemin de la Parée,
85560 Longeville-sur-Mer, France, and registered with
the La Roche-sur-Yon Trade & Companies Register
under the number 384 598 421;
• Personal Data: the Client’s personal data that are
collected and processed by MS Vacances when making
a Booking and creating an Account, and this, under the
terms and conditions as defined in the MS Vacances
Privacy Policy;
• Privacy Policy: the privacy policy of personal information
in place at MS Vacances for its Clients, which
policy is an integral part of the GTS;
• Rules & Regulations: the rules that must be
followed at the Establishments during the Client’s
holiday, which the Client must review before making
a Booking;
• Website: the website published by MS Vacances, available
at the following address: www.ms-vacances.com.
1.2. PRICES
• The applied prices will be those in effect at the time
of making an option or a firm Booking.
• A holiday simulation does not guarantee either
availability or the associated pricing.
• Prices are subject to change without notice.
• All prices listed are inclusive of VAT. Any changes
to the VAT rate will result in a change in the pricing.
1.3. BOOKING TERMS
• All contracting parties must be at least 18 years of
age, have the legal capacity to enter into a contract
and not be under legal supervision or guardianship.
In the event of juridic protection measures, the legal
representative of the protected person must contract
the booking on behalf of the protected person and
be present during the entirety of the stay. In any case,
MS Vacances reserves the right to require signature of
a waiver binding the Client and the rest of their party
to following the Rules & Regulations.
• A Client may only book holidays in their own name
and on their own behalf only and must personally
occupy the selected Accommodation or Camping
pitch for the duration of the stay.
• The Client may make their Booking by telephone
and/or via the Website, under the terms and conditions
laid down below.
1.3.1. Telephone Bookings
• Clients can contact the Reservation Department on
+33 (0)253 817 000 in order to get a holiday simulation
for a particular Accommodation or Camping
pitch, which will then be sent to the Client at the email
address provided during the telephone exchange
with the Reservation Department. The purpose of
that holiday simulation is to inform the Client about
a particular Accommodation or Camping pitch and
does not entail any form of obligation towards MS
Vacances on the part of the Client.
• Clients can also contact the Reservation Department
to make an option for a particular Accommodation
or Camping pitch. When an option is made, MS
Vacances will send the booking option, the GTS to
which the Serenity Guarantee terms are annexed,
the Rules & Regulations and the Privacy Policy to the
Client in PDF format or by post for the purpose of
verifying the information relating to the option and
getting their agreement. This option is only valid for
the period of time indicated in the booking option,
after which they will be cancelled by the Reservation
Department. If the Client pays the deposit requested
by MS Vacances within the allotted timeframe, using
one of the payment methods listed in Article 1.6.
below, the option will be converted into a Booking,
effective once the Client receives a confirmation email
from MS Vacances, sent to the address they provided
to the Reservation Department.
• Attached to each Booking confirmation email,
MS Vacances will provide the booking contract,
the GTS to which the Serenity Guarantee terms are
annexed, the Rules & Regulations and the Privacy
Policy appended, for the Client’s records and so they
can verify the information relating to their Booking.
MS Vacances agents inform and advise Clients. They
are not responsible in the event of disagreements
about the booked stay. The Client’s payment of the
requested amounts will entail their firm and final
acceptance of the Booking created by MS Vacances.
• Clients who do not want to receive unsolicited sales
calls by telephone can register their number for free
with France’s official do not call registry on www.
bloctel.gouv.fr, in accordance with Article L223-2 of
the French Consumer Code.
1.3.2. Online Bookings
• The Client can make Bookings on the Website and
create an Account. The Client can simply select the
Accommodation or Camping pitch of their choosing
according to the availability offered by the Establishment
by clicking on the “Book now” button.
• The Client then chooses one of the available
payment methods and expressly access the General
Terms of Sale, and then makes the payment for the
amount of the deposit requested by MS Vacances.
The Client will be redirected to a secure payment interface
operated by an MS Vacances payment service
provider.
• Once the deposit has been paid, MS Vacances will
confirm the Booking. The Client will then receive a
Booking confirmation email from MS Vacances. At
this point, the Booking is firm and final.
• In the event of payment rejection, the Booking will
be put in an “Option” status until validation of the
payment within the maximum deadline otherwise the
stay will be cancelled: refer to Article 1.5.
• Finally, any arrival without a prior Booking will
automatically entail acceptance of the GTS once the
Accommodation and/or Camping pitch has been
made available. The General Terms of Sale are posted
at the Establishments and can be accessed on www.
ms-vacances.com. A copy can also be obtained free of
charge, upon request.
• MS Vacances will provide real-time information
about the availability of Accommodation or Camping
pitch. In the event that multiple Bookings are made
for the same pitch, at the same time, MS Vacances will
notify the Clients by email that the Accommodation
or Camping pitch is unavailable for a certain period of
time and will refund their deposit within twenty-four
(24) hours business days.
• Accommodation and Camping pitch may only be
booked on a strictly personal basis.
Under no circumstances may a Client sublet or transfer
a Booking without the express, and prior agreement
of the MS Vacances Group.
• Anyone under 18 years of age must be accompanied
by their legal guardian who will be responsible
for them for the full duration of their stay.
• The applicable rate is based on the person’s age
during their stay, not their age on the Booking date.
1.3.3. Camping pitch
• The camping price shown on the Website www.
ms-vacances.com or communicated by an MS
Vacances agent includes access to the Camping
pitch for 2 people. Any additional campers (3rd, 4th,
5th and 6th person) will be subject to an additional
charge.
• The maximum capacity is 6 people. MS Vacances
reserves the right to deny access to the Establishment
to holidaymakers arriving in groups larger than the
listed maximum capacity, with the understanding that
each baby counts as one person for the purpose of
total occupancy.
• The booking of a Camping pitch includes 2 people,
the vehicle, access to the toilet and shower blocks
and the installation of the equipment belonging
to the Client, such as a caravan, a tent, a van, or a
motorhome. Only one equipment may be installed on
the Camping pitch.
• It is imperative to provide us, at the time of Booking,
with the precise details of the equipment that will be
installed during the stay. In the event of any missing
and/or incorrect information, MS Vacances declines all
responsibility in respect of the assigned pitch.
• Clients must submit any changes to the equipment
indicated on the booking option and contract, to the
Reservation Department, subject to availability and
acceptance by the MS Vacances Group.
1.3.4. Accommodation
MS Vacances offers a variety of Accommodations
ranges for 2 to 11 people. MS Vacances will be
compelled to deny access to the Establishment to
holidaymakers arriving in groups larger than the listed
maximum capacity, with the understanding that each
2026 GENERAL TERMS OF SALE
and Rules & Regulations
baby counts as one person for the purpose of total
occupancy. Failure to follow this rule will automatically
entail an additional charge, to be defined by MS
Vacances, and subject to its express acceptance by the
Client. The installation of any additional equipment is
strictly prohibited on Accommodation Bookings.
1.3.5. Booking fees
• The fee for Bookings made by telephone is €15 for
stays of 1 to 6 nights and €30 for 7 nights or more.
• The fee for online Bookings made on www.msvacances.
com is €12.
• This fee is payable at the time of Booking.
1.3.6. Tourist tax and waste disposal fee
• The rate of the tourist tax is set by the municipality
council of the town the Establishment is set up in, by
taking into account a scale revised yearly.
The Client must pay the tourist tax based on the
current rate. If the town the Establishment is set up
in has opted for a fixed tourist tax, its cost is included
in the rate of the Accommodation or Camping pitch.
• Each Client will be billed for a waste disposal fee at
the rate of €1.10/night or €7.70/week to cover the
cost of waste removal during their stay.
1.3.7. Special offers
Whether they are timeless or limited offers, all the MS
Vacances special offers are non-retroactive, cannot be
combined and are subject to availability at the time of
Booking. They are applicable to the price of the stay
exclusive of any extras, taxes and fees. Special offers
are first subject to the special terms and conditions
of these offers (available on www.ms-vacances.com
or from MS Vacances agents) and then to the current
General Terms of Sale. MS Vacances may modify,
remove or reactivate these offers at any time, subject
to giving Clients advance notice thereof.
1.3.8. Gift vouchers
MS Vacances gift vouchers are non-retroactive,
non-refundable, cannot be combined or exchanged,
and are subject to acceptance and availability at
the time of Booking. Gift vouchers are valid for one
use and the original voucher must be provided. Gift
vouchers are first subject to their special terms and
conditions, and then to the General Terms of Sale.
A Client may transfer their gift voucher if the transferee
meets the same conditions as the Client (same
holiday dates, same Accommodation, etc.), up to the
scheduled arrival date. In this instance, the Client
must necessarily inform MS Vacances of the transfer
(by registered letter with acknowledgement of receipt
or by email), specifying the full name and address
of the transferee and of the other members of their
party. A new Booking will then be established in the
transferee’s name. A thirty euros (€30) processing
fee (inclusive of VAT) will be applied to all Booking
transfers.
1.3.9. Peace of Mind Guarantee
• All Bookings made via the Website or by telephone
with an MS Vacances agent will automatically be
covered by the free Peace of Mind Guarantee, which
provides for more flexible amendment and cancellation
conditions, as shown in Appendix 1. MS Vacances
does however recommend that Clients purchase the
«Esprit Libre» insurance, (see Article 1.7.2.).
• This guarantee is valid for Bookings made directly
with MS Vacances. Cancellation, amendment and
transfer requests must be sent to the MS Vacances
Reservation Department (by registered letter with
acknowledgement of receipt, email or by phone).
Any cancellation, amendment or transfer charges
will be calculated from the date on the postmark for
registered letters, or the date of receipt of the email.
Refunds will be issued to the Client within a maximum
of 90 days unless the Client dispose of it otherwise.
In the event of cancellation or amendments of a
Booking made with MS Vacances, the Peace of Mind
Guarantee and “Esprit Libre” insurance cannot be
applied cumulatively.
• Conditions of the Peace of Mind Guarantee are
available in Appendix 1.
1.3.10. Allocation of pitch
• MS Vacances cannot guarantee any specific requests
made at the time of Booking (pitch number, location,
etc.) and may not be held responsible if such requests
are not satisfied. No compensation for this will be
owed. The pitch number will be given to the Client
once the Accommodation or Camping pitch is available,
on the day of the Client’s arrival. Any requests
approved by MS Vacances will automatically be
subject to an additional charge, which will be communicated
to the Client prior to their express acceptance.
• Requests submitted within seven (7) days of the
Client’s arrival date cannot be taken into consideration
and will therefore have no binding or contractual
value.
1.4. ONLINE ACCESS TO THE BOOKING
Once a Booking is made, MS Vacances sends a confirmation
email to the Client, as mentioned in Articles
1.3.1. and 1.3.2. above, which includes a Booking
number (apart from groups Booking) attached to
the surname provided by the Client when making
the Booking. To view their Booking(s), the Client
can either create an Account or access it without an
Account.
1.4.1. Account identification and creation
• When a Client clicks on the person icon in the upper
right corner of the Website, they will be asked to fill
in the fields required to create an Account. By doing
so, the Client guarantees the accuracy, truthfulness
and consistency of the information they are providing
to MS Vacances (particularly their email address and
their phone number). As a result, it is the Client’s
responsibility to update their contact information in
their online Account as swiftly as possible, whenever
needed.
• By confirming the Account creation, the Client
acknowledges having reviewed and accepted the MS
Vacances Privacy Policy. The Client will then receive
a registration confirmation email from MS Vacances.
They will then be free to update their contact information
and check their Booking(s).
• MS Vacances cannot be held responsible for a
Client’s lack of attention when making a Booking or
when changing or updating their Personal Data, or for
the consequences that incorrect contact details may
have on the Client’s Booking(s).
• Creating an Account allows the Client to: access
their Booking(s); update the information provided at
the time of Account creation.
1.4.2. Access to Bookings without an Account
A Client can check their Booking(s) by clicking on the
person icon in the upper right corner of the Website
and then on “Go to my booking without creating an
account”, and enter the Booking number provided by
MS Vacances and clicking on the “Submit” button.
1.5. TERMS AND DEADLINES FOR PAYMENT
• For Bookings made more than 30 days prior to the
start of the stay, a deposit of 30% of the total cost of
the stay must be paid within 7 days in order to confirm
the Booking definitively. This amount is calculated excluding
Booking fees and the “Esprit Libre” insurance,
which must be taken out and paid for, at the time of
Booking.
It is hereby reminded that the balance must be paid
no later than 30 days prior to the scheduled start date
of the stay, without the need for any reminder from
MS Vacances.
The payment methods referred to in Article 1.6. of the
current GTS may be used.
• For Bookings made between 30 and 8 days prior to
the start of the stay, full payment of the stay must be
made within seventy-two (72) hours.
The payment methods referred to in Article 1.6. of the
current GTS may be used.
• For Bookings made less than 7 days prior to arrival,
full payment of the stay must be made at the time of
Booking.
The payment methods referred to in Article 1.6. of the
current GTS may be used.
• In the event of non-compliance with any payment
due dates, MS Vacances reserves the right to employ
the means of its choice to collect the amounts
outstanding. Further, if payment of the remaining
balance is not received by its due date, the Client will
be informed that their Booking has been cancelled. In
that case, the Peace of Mind Guarantee will apply, as
per Article 1.3.9. above.
1.6. METHODS OF PAYMENT
Bookings made with MS Vacances may be paid by
the following means, subject to compliance with the
conditions and deadlines specified for each method
of payment.
• Online via the MS Vacances Website: bank card,
ANCV chèques-vacances connect, bank transfer (up
to 9 days prior to the arrival date).
• By post: bank cheque, ANCV chèques-vacances.
These payment methods may be used up to 30 days
before the arrival date, with the postmark serving as
proof. If an ANCV chèques-vacances is sent by post,
MS Vacances strongly recommends that the Client
should insure their mail for the corresponding value.
MS Vacances declines all responsibility in the event of
loss or theft of the Client’s payment while in transit.
ANCV chèques-vacances must be provided with their
original stubs. The “Nom du titulaire” field must be
completed, and the vouchers must all be detached
from the voucher book, and not stapled or taped to
anything. MS Vacances reserves the right to charge
an additional €10 fee if these instructions have not
been followed.
• At Reception: bank card, ANCV chèques-vacances,
ANCV chèques-vacances connect, and cash. It is
reminded that cash payments are accepted only within
the legal limit of one thousand (1,000) euros in accordance
with Article D112-3 of the French Monetary and
Financial Code for any Client whose tax residence is
in France. This limit is increased to fifteen thousand
(15,000) euros if the Client’s tax residence is outside
France.
Payments made at Reception are only accepted for
Bookings made on site on the day of arrival, as well as
for payment of additional extras added during the stay.
1.7. CANCELLATIONS
1.7.1. Right of withdrawal
Please note, the Client has no right of withdrawal,
in accordance with Article L221-28-12 of the French
Consumer Code.
1.7.2. «Esprit Libre» insurance
MS Vacances offers an «Esprit Libre» insurance, which
is optional but strongly recommended (3.9% of the
total price of the stay). It covers the reimbursement of
all or part of the stay, under certain conditions(1). The
«Esprit Libre» insurance must be purchased and paid
for, at the time of Booking.
(1) Détail des conditions sur www.ms-vacances.com
1.7.3. Late arrival, early departure, cancellation
• No late arrivals, early departures, cancellations
caused by the Client, will give rise to a refund.
In the event of a late arrival, the Client must notify
MS Vacances by telephone on +33 (0)253 817 000
or by email in order to retain their Accommodation or
Camping pitch. The Establishment reserves the right
to hire out the Accommodation or Camping pitch if it
has not heard from the Client within 24 hours of the
scheduled arrival date. Payments already made will
not be refunded.
• Both parties reserve the right to terminate the
contract between them in the event of non-compliance
with the GTS and the Establishment’s Rules
& Regulations. If the Client violates the GTS and the
Establishment’s Rules & Regulations, such a breach
of contract will not give rise to a refund from MS
Vacances. The Client may not challenge this decision
on the grounds of not having collected a registered
letter or signed the acknowledgement of receipt.
Conversely, if the Establishment violates the GTS and
its own Rules & Regulations, the Client will be issued
a refund for any amounts paid to the Establishment in
the name of their Booking.
• Should MS Vacances need to terminate the contract
binding the two parties, for its own reasons, before
the Client’s departure date from the Establishment,
the Client will be offered a new stay, depending on
availability, or a full or partial refund of the current
stay. If the Client accepts that proposal, no compensation
will be paid to them and, if the price of the new
stay is lower than that of the initial stay, the difference
will be refunded.
• Requests for cancellation must be notified to the
MS Vacances Reservations Department by registered
letter with acknowledgement of receipt, by email (the
postmark or the date of receipt of the email serving as
proof) or by telephone.
1.8. CLIENT’S STAY
1.8.1. Arrival
• MS Vacances reserves the right to verify the accuracy
of the information contained in the summary of the
Booking and in the other contractual documents
completed and submitted by the Client. If any key
information proves to be incorrect (identity, number
of guests, etc.), the Establishment reserves the right
to terminate the contract as of right and without
any further formalities or compensation. The Client
may verify the accuracy of the information contained
in the summary of the Booking and in the other
documents completed and communicated to them
by MS Vacances. If any key in formation proves to
be incorrect (length of stay, choice of Establishment,
etc.), the Client should contact the Reservation Department
directly, either by phone on +33 (0)253 817
000 or by email, in order to correct that information
before entering into a contract with MS Vacances. If
the Client only notices the incorrect information after
having made a payment confirming their Booking,
they can modify their Booking under the conditions
laid down in Article 1.3.9.
• Camping pitches are available to Clients from 2 pm
(3 pm in low season),
• Accommodations are available from 3 pm.
• A security deposit by bank card will be required from
the Client (see Article 1.8.4. Security Deposits).
1.8.2. During your stay
• The Establishment will make every effort to fulfil its
duty of watching over the grounds of the campsite.
However, this duty is limited in respect of actions
by third parties like the theft of valuables not left in
one of the safes provided by the Establishment (an
optional extra to be purchased at reception at the
start of the stay) or in the case of incidents falling
under the Client’s civil liability, including any force
majeure events (fire, bad weather). All Clients must
follow the Establishment’s Rules & Regulations.
• The Client will be responsible for any disturbances
or nuisances caused by the people staying with or
visiting them.
• MS Vacances draws its Clients’ attention to the fact
that the Children’s Clubs are open to children ages 4
and over at the time of the stay, and that no exceptions
will be made to this rule. As a result, children can
only be signed up if they are old enough. Registration
may be declined if the quota for the child(ren)’s age
range has already been met.
• The Establishment shall not be held responsible if
WiFi is unavailable due to reasons like an outage on
the public power grid, a telecommunications network
outage, or loss of Internet connectivity due to the
Establishment’s public or private providers.
• Cheques are not accepted as payment for sundry
expenses on site at the Establishment.
• Activities and services: an insufficient number of
participants is valid grounds for cancellation.
1.8.3. Departure
• Camping pitches must be vacated no later than 12
pm (noon) and Accommodation units no later than
10 am. In the event of failure to comply with the
departure time, the Client will be charged €20 for
each additional half-hour.
• Before leaving, any outstanding balance for the stay
must be paid (all extras/expenditures incurred on site
and not yet paid).
• Any unused credit will not be refunded or result in
any kind of credit note being issued.
• On the scheduled departure date, Clients are
asked to remove all their personal belongings and
leave the Camping pitch or Accommodation empty.
Based on the Client’s selected options (end-of-stay
housekeeping, rental of bed linens, etc.), cleaning
instructions will be given to them at check-in (or by
the Reservation Department on request), including a
checklist to be completed.
• The end-of-stay housekeeping is subject to availability
and must be booked at least 48 hours before
departure.
• The security deposit will be returned after inspection
by the Establishment’s teams and within 10 days.
1.8.4. Security Deposits
• Departure formalities are communicated to the
Client in the various booking documents or may be
obtained upon simple request from the Reservations
Department. They are also provided upon arrival at
the time of check-in.
• In the event of a failure to comply with one or more
of the instructions stipulated in the departure formalities,
the corresponding amounts will be invoiced and
directly deducted from the security deposit. In the
event of complete non-compliance with the instructions
or in the case of significant damage, the entire
deposit will be retained.
• Where applicable, the security deposit will be
returned within a maximum period of 10 days following
the Client’s departure.
• Amount of the deposit for a Camping pitch:
Pitch with or without electricity: €80
Pitch with electricity + water + drainage: €80
SIGNATURE Pitch with equipped terrace: €160
• Amount of the deposit for Accommodation :
The first amount corresponds to the cleaning deposit
and the second corresponds to the accommodation
deposit.
Accommodation 2 people: €135,00 + €200,00
Accommodation 5 people without sanitary facilities: €135,00 + €200,00
Accommodation 4 people: €150,00 + €200,00
Accommodation 5 people: €165,00 + €200,00
Accommodation 6 people: €210,00 + €200,00
Accommodation 7 people: €240,00 + €200,00
Accommodation 4 people / 2 bathrooms: €210,00 + €200,00
Accommodation 5 people / 2 bathrooms €210,00 + €200,00
Accommodation 6 people / 2 bathrooms: €255,00 + €200,00
Accommodation 8 people / 2 bathrooms: €285,00 + €200,00
Accommodation 6+2 people / 3 bathrooms: €375,00 + €400,00
Accommodation 6+5 people / 4 bathrooms: €465,00 + €400,00
1.9. APPLICABLE LAW AND JURISDICTION
• The GTS and the Establishment’s Rules & Regulations
are governed by French law.
• In the event of a dispute arising in connection with
the GTS and the Establishment’s Rules & Regulations,
their interpretation and their effects, or with any
documents supplementing or amending them, the
Client should contact MS Vacances in any attempt to
come to an amicable solution.
• Any complaints must be lodged with the Establishment’s
manager, if the subject arises during the
course of the stay.
• Any subsequent complaints must be sent in writing
(by registered letter with acknowledgement of
receipt), within 30 days of the end of the stay, to the
MS Vacances Group’s Client Relations Department at:
MS Vacances - Service Relation Clients
635 Chemin de la Parée
85 560 Longeville-sur-Mer – France
In the absence of an amicable resolution, the Client
may choose to:
• Use consumer dispute mediation: pursuant to
Article L612-1 of the French Consumer Code regarding
the “consumer dispute mediation process”, the
Client has the right to use the free mediation service
offered by the Establishment if the Client has not
obtained satisfaction a month later. In this case, that
consumer rights mediator is CM2C. The Client may
lodge their claim electronically on www.cm2c.net (site
in French), by sending a letter to CM2C - 14 rue Saint
Jean - 75017 Paris, France.
• Or by submitting it via the online dispute resolution
system available at https://consumer-redress.
ec.europa.eu/index_fr, with the specification that the
proposed mediation process cannot be imposed as a
prerequisite to the Client bringing the matter before
the competent court.
• Submit their claim to the competent French court.
1.10. LIABILITY
• The Client expressly recognises that MS Vacances
may not be held liable for information provided by its
partners, regardless of the medium.
• All of the photos and texts used in the catalogue,
on the Website or on any other media are provided
by way of illustration only and are not binding. It is
possible that MS Vacances may eliminate some of the
services or Amenities that it offers, in which case it will
notify any Clients with Bookings at the Establishment
in question, in writing.
• If a Client breaks any of the rules, MS Vacances
reserves the right to take any appropriate measures
against them, including their ejection from the Establishment,
without prejudice to any legal recourse that
it may take for reparation of any damage incurred.
1.11. IMAGE RIGHTS
In the context of its activity and in order to promote
its Establishments, MS Vacances may take photographs
and videos within its Establishments. The
Client expressly authorises MS Vacances to use the
photographs and/or videos without compensation.
This authorisation is granted for a period of 10 years
from the date the photographs were taken. It applies
only to images where the Client customer or those
accompanying them are clearly identifiable (portraits,
close-ups). Wide shots or group photos may be used
freely. If the Client or one of their companions does
not wish to be photographed or filmed, they must
inform MS Vacances in advance, either before their
stay or upon arrival at the Establishment.
YOUR PEACE OF MIND IS OUR TOP PRIORITY!
You can book with total confidence because all bookings with MS Vacances automatically include the Peace of Mind Guarantee at no charge, when made via www.
ms-vacances.com or by phone with our agents. For an even greater level of protection, you can take out the «Esprit Libre» insurance.
What are the conditions for cancelling or amending a booking ?
1. CANCELLATION, AMENDMENT OR TRANSFER OF YOUR BOOKING (within the same Establishment) :
1.1. Cancelling or amending your Booking(1)
You can change your mind at any time up to 45 days before arrival at the Camping Club!
• Bookings can be modified FREE OF CHARGE (within the same Establishment).
• Bookings can be cancelled for JUST €30.
Contract cancellation / amendment fees for a stay in an Accommodation and Camping pitch:
For your information, for bookings more than 30 days in advance, a 30% deposit is requested (excluding the booking fee and «Esprit Libre» insurance payable at the
time of booking). The remaining balance must be paid no later than 30 days before the beginning of the stay.
Date of cancellation /
modification
45+ days before arrival
Cancellation fees €30
Modification fees (lower price) : FREE OF CHARGE
with refund of
the difference
Modification fees (higher price) FREE OF CHARGE until the day of your arrival
with payment of the difference
30 to 44 days before arrival
Cancellation fees 20%
Modification fees (lower price) : FREE OF CHARGE
with credit for the difference
Modification fees (higher price) FREE OF CHARGE until the day of your arrival
with payment of the difference
8 to 29 days before arrival
Cancellation fees 50%
Modification fees (lower price) : FREE OF CHARGE
with credit for the difference
Modification fees (higher price) FREE OF CHARGE until the day of your arrival
with payment of the difference
1 to 7 days before arrival
Cancellation fees 90%
Modification fees (lower price) : FREE OF CHARGE
with credit for the difference
Modification fees (higher price) FREE OF CHARGE until the day of your arrival
with payment of the difference
Arrival day to departure day
Cancellation fees 100%
Modification fees (lower price)
Without refund of the
difference, without credit
for the difference
Modification fees (higher price)
FREE OF CHARGE until the day of your arrival
with payment of the difference
1.2. Transferring your Booking(2)
You wish to allow a member of your entourage to benefit from your Booking.
Up until the day of arrival, you may transfer your sales contract provided that the new contracting party fulfils exactly the same conditions as yourself (same dates of
stay, same Accommodation, etc.).
The transfer of the Contract will incur an administrative fee of €30.
2. «ESPRIT LIBRE» INSURANCE:
For an even greater level of protection, MS Vacances offers the «Esprit Libre» insurance corresponding to 3.9% of the total amount of the stay, in addition to the Peace
of Mind Guarantee. The «Esprit Libre» insurance must be selected and paid for, at the time of booking.
The «Esprit Libre» insurance covers 95% of personal incidents, so long as it was random, outside the affected person’s control and not initiated by them.
Why opt for the «Esprit Libre» insurance as a complement to the Peace of Mind Guarantee?
The «Esprit Libre» insurance is designed to provide guarantees for damages suffered BEFORE and DURING your stay. Because unforeseen events can happen to anyone
(death, illness, hospitalisation, loss of employment, etc.), MS Vacances strongly encourages you to take out the «Esprit Libre» insurance.
Despite the flexibility of our Peace of Mind Guarantee, in some cases, depending on the date the damage is suffered, it will be more advantageous for you to make a
claim under the insurance so you can hold onto your holiday budget.
For example, if you book an accommodation and need to cancel within 30 days of your arrival, you will be charged between 50% and 90% of the total price under the
Peace of Mind Guarantee. The «Esprit Libre» insurance however offers protection against a wide range of incidents.
The “Esprit Libre” insurance includes the following cover:
• stay cancellation
• late arrival
• stay interruptions
• forgotten personal possessions
• cost of a replacement vehicle.
Terms and Conditions of the Peace of Mind Guarantee:
The Guarantee is valid for stays contracted with MS Vacances. The Guarantee will be interpreted firstly in accordance with its specific conditions and, subsidiarily, in
accordance with the General Terms of Sale in force.
Requests for cancellation, amendment or transfer must be notified to the MS Vacances Reservations Department in writing (registered letter with acknowledgement of
receipt, email, or by telephone). The date taken into account for determining the applicable cancellation, amendment or transfer fees will be the date of issue of the
registered letter (postmark serving as proof) or the date of receipt of the email. Refunds will be made to the contracting party within a maximum period of 90 days,
unless they otherwise dispose of it in writing.
In the event of cancellation or amendment of the sales contract entered into between MS Vacances and the contracting party, the Peace of Mind Guarantee and the
“Esprit Libre” insurance may not be used cumulatively. Any request for cancellation or amendment will be determined on the basis of the initial arrival date specified in
the booking contract. In the case of a modification of the stay (change of dates), the initially agreed arrival date will remain the sole reference date for the application
of the Peace of Mind Guarantee and the calculation of cancellation or amendment fees. Accordingly, an amendment aimed at postponing the arrival date will not have
the effect of reducing or cancelling the applicable fees in the event of subsequent cancellation.
APPENDIX 1
The Peace of Mind Guarantee
(1) Cancellation, amendment or transfer of an Accommodation or Camping pitch booking at your request
In the event of total cancellation of the Booking by the contracting party, MS Vacances will refund the sums paid, after deduction of the cancellation fees in accordance
with the applicable scale. Fees will be applied to the total cost of the stay and may not be less than €30.
• Cancellation fees are calculated on the total cost of the Accommodation or Camping pitch (including all participants), the extras booked, and the “Esprit Libre”
insurance (if subscribed), plus 100% of the booking fees paid. Fees may not be less than €30. In the event of cancellation on the day of arrival, the full cost of the stay
will be invoiced.
• Amendment of the contract resulting in a lower price for an Accommodation or Camping pitch (within the same Establishment).
From 44 days prior to the stay until the day before arrival, a credit note will be issued corresponding to the difference between the total price of the new stay and the
sums already paid by the Client. The credit note is non-refundable and must be used during the current season, in accordance with the conditions indicated thereon
(Booking, Reception, Loc MS, MS Boutique). From 7 days prior to arrival until the day before arrival, modification will only be possible for a stay on the same dates,
subject to availability.
• Cancellation of extras, for an Accommodation or Camping pitch.
From 44 days prior to the stay until the day before arrival, the cancellation of one or more extras will give rise to the issue of a non-refundable credit note. This credit
note will be applicable exclusively during the initial stay and may not be transferred to another stay, nor be refunded in whole or in part.
• Amendment of the contract resulting in a higher price for an Accommodation or Camping pitch (within the same Establishment).
Any additional cost will be invoiced. From 7 days prior to arrival until the day of arrival, modification will only be possible for a stay on the same dates, subject to
availability.
• Change of Accommodation after the day of arrival (from the next day of arrival), an administrative fee of €70 will be charged. In the event of a higher-priced stay, this
modification fee will be applied in addition to the new price of the stay.
• Amendment of dates of stay.
If a special offer was in force at the time of Booking and has expired on the date of modification, it may not be applied to the new stay (pursuant to Article 1.3.7. of
the GTS). A new contract will then be issued.
• Amendment of the duration of stay where the initially booked stay is shorter than 7 nights and the new duration is equal to or longer than 7 nights, the new stay
must have a total value inclusive of VAT at least equivalent to that of the originally booked stay.
• Any request to transfer a Booking to another Establishment remains subject to the prior, express and written agreement of MS Vacances. MS Vacances reserves the
right to refuse any transfer request, particularly in the event of operational or availability constraints. In the event of refusal, the Client remains bound by the initial
Booking conditions.
In the event of agreement, the modification shall give rise to an administrative fee of €70, in addition to any applicable price difference for the new stay. In the event
of modification leading to a lower-priced stay, the difference between the initial and the new price shall not give rise to any refund or credit note. From 7 days prior to
arrival until the day of arrival, modification shall only be possible for a stay on the same dates.
(2) Transfer of a Booking
Pursuant to Article L 211-11 of the French Tourism Code, it is possible to transfer a sales contract provided that the transferee fulfils the same conditions (same dates
of stay, same Accommodation, same Establishment, etc.) as the contracting party, and up until the day of arrival. MS Vacances must be informed (registered letter with
acknowledgement of receipt or email), specifying the transferee’s surname, first name, address and the names of participants. A new sales contract shall be issued in
the name of the transferee. A processing fee of €30 shall be charged to the original contracting party.
2. ESTABLISHMENT RULES & REGULATIONS
INTRODUCTION
These Rules & Regulations are provided by way of
example. At the Establishment, all instructions
and rules attached to the different services and
infrastructures must be followed. Failure to do so will
namely lead to the barring of access to the service
or infrastructure in question, for which MS Vacances
may not be held liable.
2.1. ENTRY AND STAY REQUIREMENTS
To be allowed to enter, set up camp or stay at an
Establishment, the Client will require the authorisation
of the manager or their representative. The manager
or the representative is responsible for the campsite’s
upkeep and order, as well as ensuring that holidaymakers
comply with the present Rules & Regulations. The
fact of staying at an Establishment entails acceptance
of the provisions of these Rules & Regulations and a
commitment to conforming to them. All holidaymakers
and pets must wear the MS Vacances wristband
at all times, for purposes of identification. No one shall
be allowed to elect domicile at an Establishment.
2.2. POLICE FORMALITIES
• Anyone under 18 years of age must be accompanied
by their legal guardian who will be responsible
for them for the full duration of their stay.
• The applicable rate is based on the person’s age
during their stay, not their age on the Booking date.
• Pursuant to Articles R.814-1 et seq. of the French
Code for the Entry and Residence of Foreigners and
the Right of Asylum, the manager must have Clients
of foreign nationality complete and sign an individual
police form upon arrival. In particular, this form will
include their: 1) full name; 2) date and place of birth;
3) nationality; 4) permanent address. Children under
15 can be included on one of their parents’ forms;
5) mobile phone number and email address; 6) scheduled
arrival and departure dates.
• These police forms are kept for a period of 6 months.
2.3. RECEPTION
At reception, campers will find all the information
they need about the campsite’s Amenities, where to
buy food, sport facilities, nearby tourist attractions
and various other places which may be useful to
them.
2.4. NOTICES
These Rules & Regulations are posted at the entrance
of the Establishment and at reception. A copy is also
provided to any Client requesting one. For rated
campsites, the ratings category (specifying “Tourism”
or “Leisure”) and the number of tourism or leisure
Pitches are also posted.
2.5. ACCOMMODATION & CAMPING PITCH
Clients must set up on the allotted spot in accordance
with the instructions given by the manager or their
representative. MS Vacances staff are authorised
to intervene when necessary for all Establishment
Accommodations.
2.6. DEPARTURE TERMS
Clients who plan to leave before reception opens
must pay for all of their additional extras/expenditures
incurred on site and not yet paid, on the day prior to
their departure.
2.7. NOISE AND QUIET HOURS
Clients are asked to avoid any noises or discussions
that could disturb their neighbours. The volume on
audio devices must be adjusted accordingly. Vehicle
doors and boots should also be closed as quietly as
possible. The manager is responsible for the holidaymakers’
peace and quiet between midnight and
7 am, during which hours complete silence must be
maintained.
2.8. PETS
Pets are allowed on site, incurring an extra charge,
limited to one pet per Camping pitch or Accommodation.
Their vaccination records must be up to
date at check-in. Pursuant to Article 211-1 of the
French Rural and Maritime Fishing Code, and to
the enforcing ministerial decrees and orders, attack
dogs (like pit bulls) and guard dogs (like rottweilers)
are prohibited. The admission of any pet to the
premises is subject to compliance with the applicable
regulations in force in France. Dogs and other pets
may not be left to run free, or even locked inside, in
the absence of their owners, who shall be civilly liable
for them. Any behavioural problems resulting from
the owner’s negligence (a dog left alone and barking,
droppings not picked up, etc.) and requiring action by
the Establishment’s maintenance team will result in a
€100 charge (including VAT). Stays with a pet can only
be booked for certain categories of Accommodation.
2.9. VISITORS
Visitors must report to Reception and obtain the prior
authorisation of the manager or their representative
in order to be admitted on the Establishment. Visitors
who are admitted shall at all times remain under the
responsibility of the Client who receives them. Their
admission is subject to the payment of an entrance
fee, the amount of which is displayed at the entrance
of the Establishment or provided upon request by
Reception or the MS Vacances Reservations Department.
Visitors’ vehicles are strictly prohibited within
the Establishment. In the event of exceeding the
Accommodation or Camping Pitch capacity, access
to the aquatic area will be denied to visitors. Services
such as children’s and teenager’s Clubs are strictly
prohibited to visitors.
2.10. TRAFFIC AND PARKING
On the grounds of the Establishment, vehicle speed
is limited to a maximum of 10 km/h. Vehicles are
allowed to circulate between 7 am and midnight.
Only vehicles belonging to holidaymakers staying on
site may drive on the Establishment’s grounds. Only
one vehicle per Booking may enter the Establishment,
except for 4 and 5 bedroom Accommodations which
are allowed two vehicles. It is specified that these
vehicles may park on the allotted spot or, in some
cases, in a car park designated by the Establishment.
In the absence of available spaces in the immediate
vicinity, parking shall be permitted only on the designated
collective car parks, including those located at
the entrance.
Vehicles must be parked in such a way that does
not block the flow of traffic or prevent new guests
from setting up on their own spot. The gates will be
closed from midnight to 7 am. During those hours,
any attempt to force them open is strictly prohibited.
The manager will make every effort to fulfil the
Establishment’s duty of watching over the grounds of
the campsite. However, this duty is limited in respect
of actions by third parties resulting in damage to a
Client’s or a visitor’s vehicle on the Establishment’s
grounds or in an internal or external car park. One
vehicle may not follow immediately after another to
enter or exit the property, and the gates may not be
manipulated to allow another vehicle to enter or exit.
2.11. UPKEEP AND APPEARANCE
OF THE FACILITIES
Each person is bound to abstain from any actions that
could damage the cleanliness, hygiene or appearance
of the Establishment and its facilities, particularly its
toilets and shower blocks. Wastewater may not be
disposed of on the ground or in the gutters. Clients
must empty their wastewater in the facilities provided
for that purpose. Household and other waste must
be placed in the bins. Washing may only be done
in the sinks provided for that purpose. It is strictly
prohibited to use trees as a support, in particular for
the purpose of hanging, suspending or fastening
laundry, objects or any other equipment, this being
for reasons of safety and the preservation of vegetation.
Planted arrangements and floral decorations
must be respected. Clients are prohibited from driving
nails into trees, cutting their branches or planting
any new growth. Personal methods or trenches dug
in the earth may not be used to delimit the location
of a facility. Any damage caused to the vegetation,
fencing, land or facilities at an Establishment will be
charged to the Client. The spot used during the stay
must be maintained in the same condition as when
the Client arrived on-site.
At all MS Vacances Establishments, shared indoor
spaces and Accommodations are always nonsmoking.
Campers are strictly prohibited from
plugging an electric grill into the Establishment’s
facilities (Accommodation, power hook-ups, etc.).
Charging stations for electric vehicles are available for
a fee. It is strictly prohibited to plugg into the Establishment’s
facilities (Accommodation, power hookups,
etc.). It is strictly forbidden to wear swimming
shorts (such as Bermuda shorts or floating shorts, for
example), wetsuits or similar garments for swimming.
No exemption will be granted. It is understood that
swimming shorts are permitted on the poolside (out
of the water). Children up to and including 6 years of
age may wear lycra-type anti-UV swimming T-shirts.
Appropriate dress is required in common areas.
2.12. SAFETY & SECURITY
2.12.1. Fire
Open flames (using wood, charcoal, etc.) are strictly
prohibited. Camping stoves must be maintained in
good working order and may not be used in unsafe
conditions. Notify management immediately in the
event of a fire. Fire extinguishers are available in case
of need. A first aid kit is available at reception and
at the water park’s surveillance station. In the event
of an evacuation, see the Establishment’s evacuation
plan.
2.12.2. Theft
MS Vacances will make every effort to fulfil its duty of
watching over the grounds of the campsite. However,
this duty is limited in respect of actions by third parties
like theft on the Establishment’s property during the
Client’s stay. Only property kept in one of the safes
available for hire from Reception is guaranteed by the
Establishment. Clients are invited to take the usual
precautions to protect their property.
2.13. MINORS
All people under the age of 18 shall remain under the
responsibility and the supervision of their parents or
legal guardians.
2.14. GAMES
No violent or disruptive games may be played in or
close to the facilities. The conference room cannot
be used for action games. Children must always be
under parental supervision.
2.15. STORAGE
No equipment not in use may be left on the grounds
without management’s agreement and then only in
the agreed location. A fee may be charged for this
service.
2.16. VIOLATIONS OF THE RULES
& REGULATIONS
In the event of serious or repeated violations of the
Rules & Regulations, and after the manager has issued
a warning to comply with them, the manager may
elect to terminate the contract. In the event
of a criminal offence, the manager may call in law
enforcement.
LEGAL INFORMATION
MS Vacances Group: a simplified joint stock
company with registered capital of €23,984 – SIRET
business registration number 384 598 421 000 12 –
APE activity code 64 20 Z.
MS Vacances, a simplified joint stock company
registered with the La Roche-sur-Yon Trade and
Companies Register under number 384 598 421,
with head offices located at 635 Chemin de la Parée,
85560 Longeville-sur-Mer, France, places a priority on
protecting personal data.
MS Vacances is particularly attentive to compliance
with the applicable privacy protection and personal
data processing provisions of the EU General Data
Protection Regulation (GDPR) and the French Data
Protection Act no. 78-17 of 6 January 1978.
The purpose of this Privacy Policy is to inform Data
Subjects of the existence of the Processing set up
by MS Vacances in its capacity as Controller and the
methods used for that Processing.
1. DEFINITIONS
The following terms will be understood as having the
below meanings when capitalized herein, whether
used in singular or plural form:
Account: a personal account (as defined by the GTS)
created by a Customer on the Website ;
App: the application made by Cool’n Camp for MS
Vacances Customers who want to take advantage of
available concierge services during their stay ;
Controller: the natural person or legal entity that
determines the purposes of and methods used by the
Processing ;
Customer: any adult natural person making a
booking with MS Vacances for their own personal
purposes, under the terms and conditions laid down
in the GTS ;
Data subject: a natural person whose Personal Data
are processed by MS Vacances, corresponding to the
definition of the term “User” below ;
Device: the hardware (computer, tablet, smartphone,
telephone, etc.) used by the Data Subject to view or
display the Website and/or any other digital media
published by a third party ;
ESC / Municipal Partnership: a partnership between
a public or private legal entity and MS Vacances,
allowing that entity to make bookings via the dedicated
“ESC / municipal partnership” section of the
Website ;
GTS: the General Terms of Sale, available on the
Website ;
Intermediate Archiving: the relocation of Personal
Data that continue to be of administrative interest (for
example, in the event of a dispute) and/or that are
legally required to be retained, to a separate database
that is logically or physically segregated and, in either
case, to which access is limited. This archive is an intermediate
step before the deletion or anonymization
of the concerned Personal Data ;
Lease Agreement: a contract signed by a site
manager and a Lessee for the lease of a pitch, under
the terms and conditions set forth therein ;
Lessee: any adult natural person entering into a
lease with the site manager, for their own personal
purposes, the terms of which are defined in their
Lease Agreement ;
MS Vacances: the company referenced in the legal
notice which is available on the Website, acting in the
capacity of Controller;
Personnal Data: personal data relating to a Data
Subject (as defined by the Personal Data Regulation)
which are collected and processed by MS Vacances ;
Personnal Data Regulation: the French Data Protection
Act no. 78-17 of 6 January 1978, pursuant to
Regulation (EU) 2016/679 of the European Parliament
and of the Council of 27 April 2016 on the protection
of natural persons with regard to the processing of
personal data and on the free movement of such
data, and repealing Directive 95/46/EC (General Data
Protection Regulation) ;
Privacy Policy: this data protection and privacy policy
applicable to Data Subjects, which has been implemented
by MS Vacances and which forms an integral
part of the GTS and the Lease Agreement ;
Processing: any Processing operation or set of operations
carried out by MS Vacances in its capacity as
Controller, using the Personal Data collected via the
Website or directly by MS Vacances ;
Special rights: the rights granted to Data Subjects
by the Personal Data Regulation, as concerns the
Processing of their Personal Data.
User: any user visiting the Website, including current
and prospective Customers and Lessees.
Website: the Website that is available at the URL
https://www.ms-vacances.com, on which this Privacy
Policy is hosted. .
2. PERSONAL DATA PROCESSING
MS Vacances uses Personal Data to provide access
to the Website, use thereof and any enhancements
thereto and, generally speaking, in connection with
the Data Subjects’ relations with MS Vacances, for the
purposes of:
• Account creation and management: this Processing
is based on the legitimate interest of MS Vacances, for
which the Personal Data are retained for a period of
three years following the date of the last contact with
the Data Subject in question;
• Operations relating to the business relationship
between MS Vacances and the Data Subjects as
concerns invoicing and accounting: this Processing is
based on the contractual execution of the GTS with
the Customers or execution of the Lease Agreement
with the Lessees, for which the Personal Data are
kept throughout the financial year and then stored in
Intermediate Archiving for a period of 10 years from
close of the financial year;
• Commercial communications operations, namely
carried out by electronic means, such as sending the
MS Vacances newsletter to the Users (which may
contain information about the latest news from the
company) or organizing contests, on condition that
the User has ticked the relevant box: this Processing
is based on the Data Subjects’ consent, for which the
Personal Data are kept for a period of three years from
the date of the last contact with the Data Subject in
question;
• Commercial communications operations carried out
by post (by sending greeting cards to Customers in
order to maintain their connection with MS Vacances)
or by telephone: this Processing is based on the
legitimate interest of the Data Subjects, for which
the Personal Data are retained for a period of three
years from the date of the last contact with the Data
Subject in question;
• Contest organization: this Processing is based on the
contractual execution of the relevant contest rules,
for which the Personal Data are stored in an active
database for the duration of the contest in question
and then transferred to Intermediate Archiving for a
period of five years from the date of the last contact
with the Data Subject in question;
• Monitoring of Customer / Lessee relations, namely
including complaint management: this Processing is
based on the contractual execution of the GTS / Lease
Agreement, for which the Personal Data are stored in
an active database for the duration of the contract
and then transferred to Intermediate Archiving for a
period of five years;
• Supervision of children ages 4 to 14 who are
enrolled in MS Vacances kids’ clubs and their diets
(with the specification that the optional collection
of sensitive data like data relating to allergies or
health information requires the prior consent of the
concerned minor’s legal guardians to the Processing
of the child’s health data): this Processing is based
on the legitimate interest of MS Vacances, for which
the Personal Data are kept throughout the concerned
Data Subjects’ time at the MS Vacances site;
• Use of the Website: this Processing is based on the
legitimate interest of MS Vacances in allowing Users
to browse the Website, for which the Personal Data
are kept for the duration of the visit to the Website;
• Production of commercial statistics, analyses and
marketing tools (particularly ratings, scores, etc.): this
Processing is based on the Data Subjects’ consent, for
which the Personal Data are retained for a period of
13 months;
• Management of requests to exercise any Special
Rights under the terms and conditions of Article 9
(“Special Rights”) below: this Processing is based
on a legal obligation of MS Vacances, for which the
Personal Data are stored in an active database for
the duration of handling of the request and then
transferred to Intermediate Archiving for a period of
five years;
• Management of disputes and Lessees’ outstanding
balances: this Processing is based on the legitimate
interest of MS Vacances, for which the Personal Data
are stored in an active database until the issue is
resolved and then transferred to Intermediate Archiving
for a period of five years;
• Fraud prevention: this Processing is based on the
legitimate interest of MS Vacances, for which the
Personal Data are retained for a period of six years;
• Management of police forms: this Processing is
based on a legal obligation of MS Vacances under
Article R611-42 of the French Code for Entry and Residence
of Foreigners and Right of Asylum, for which
the Personal Data are kept for a period of six months;
• Recruitment management via the “Job offers”
section of the Website: this Processing is based on
pre-contractual measures, for which the Personal
Data are stored throughout the hiring process;
• Retention of job applications: this Processing is
based on the applicants’ consent to MS Vacances retaining
their applications so they may be recontacted
at a later date, for which the Personal Data are kept
for a period of one year;
• Management of the “ESC / municipal partnership”
section of the Website where partners can make
bookings: this Processing is based on the contractual
execution of the partnership between MS Vacances
and the concerned Economic and Social Committee
or municipality, for which the Personal Data are
retained for the duration of the partnership agreement
and then transferred to Intermediate Archiving
for a period of five years.
If, at the time of registration, a Data Subject ticks
the relevant box, MS Vacances may use their data to
communicate with them, namely by email and text
message.
This Processing is performed in accordance with the
Personal Data Regulation.
Each User is asked to review this Privacy Policy, which
is available on the Website or by request sent to
MS Vacances at the following email address: rgpd@
ms-vacances.com.
3. PERSONAL DATA COLLECTION
MS Vacances collects the following categories of
Personal Data when Data Subjects browse the
Website, create an Account, add more information
to that Account or enter into telephone, email or
in-person discussions with MS Vacances:
• Identification data: full name, date of birth, postal
address, email address, telephone number and vehicle
number (attached to a booking for parking purposes);
• Professional information: CVs and cover letters submitted
by job applicants via the “Job offers” section
of the Website;
• Economic and financial information: bank details,
invoicing data and references to the insurance policies
taken out by Customers and Lessees;
• Log-in data: the identifiers and passwords (not
stored in clear text) that Users use to access their
Accounts on the Website;
• Browsing data: date, time, IP address and pages
viewed by a Data Subject when visiting the Website.
Essential information is indicated by an asterisk (*)
on MS Vacances forms. Anyone who chooses not to
provide this required information will not be able to
PRIVACY POLICY
of personal informations
access all the MS Vacances services.
MS Vacances collects the Personal Data entered
when making a booking on the Website or communicated
by telephone, email or in person to any MS
Vacances establishments. To that end, MS Vacances
processes the Personal Data of the person providing
the information as well as the full names and dates
of birth of the other people in their party (including
any children).
4. PERSONAL DATA STORAGE
The Website is hosted by the company whose contact
information is available by clicking here.
Every precaution is taken to store the Data Subjects’
Personal Data in a secure environment and to prevent
them from being altered, damaged or accessible by
any unauthorized third parties. The information
provided by a Data Subject will never be transmitted
to third parties for commercial purposes, nor will it be
sold or exchanged.
5. RECIPIENTS OR CATEGORIES OF RECIPIENTS
As part of its business operations, MS Vacances
may make use of processors commissioned to
provide certain services on its behalf. Consequently,
some Personal Data may be transmitted to them.
However, these processors are not permitted to use
the Personal Data for purposes other than those
requested by MS Vacances.
The Personal Data gathered by MS Vacances are
reserved for the exclusive use of the latter and for
processors that are responsible for:
• Hosting the Website;
• Developing and maintaining the Website;
• Providing the database of Customers and Lessees;
• Providing the App;
• Making telephone calls to Users.
As Controller, MS Vacances will refrain from transferring
any Personal Data outside the European Union.
Should any Personal Data be the subject of such a
transfer, MS Vacances will implement appropriate
safeguards, in accordance with the GDPR, and
will in particular implement the current versions of
the standard contractual clauses adopted by the
European Commission.
Personal
Data
recipient
Nature
of the
transferred
Personal
Data
Purpose
of the
transfer
Location
of the
Personal
Data
Level of
protection
offered
by the
country or
exception
provided
by the
Personal
Data Regulation
COOL
N’CAMP
Identification
data
Booking
information
Use of the
App
App hosted
on Amazon
Web Services
servers located
in the
European
Union
Notifications
sent by the
company
OneSignal,
located in
the USA
Invitations to
log into the
App sent by
MailChimp,
located in
the USA
Adequate
(including
for Personal
Data
transfers to
the USA)
OVH All
Personal Data
processed via
the Website
Hosting of
the Website
France Adequate
SEPTEO All
Personal Data
processed via
the Website
Tracking of
Customers
and Lessees
via a
dedicated
database
Ireland Adequate
PERFORMANCE
AGENCY
All
Personal Data
processed via
the Website
Website
development
and maintenance
France Adequate
ADICTIZ All
Personal Data
processed via
the Website
Organization
of contests
European
Union
Adequate
6. HYPERLINKS
From the Website, Users can navigate to other
websites (such as TripAdvisor) and social media
(Facebook, Instagram and YouTube) by means of
hyperlinks. If a User decides to click on one of those
hyperlinks, they will leave the Website. MS Vacances
recommends that Users should review the privacy
policy of the other website or social media so they
can see how it may use and share their data.
When Users register for or log into MS Vacances
services on social media, MS Vacances may collect
their Personal Data in accordance with this Privacy
Policy.
7. RESPECT FOR DATA SECURITY
AND CONFIDENTIALITY
Pursuant to the Personal Data Regulation, MS
Vacances takes all appropriate technical, physical
and organizational measures in view of the nature
of the data and the risks posed by their Processing,
so as to preserve the security and confidentiality
of the Users’ Personal Data, namely by preventing
them from being altered, damaged or accessible by
unauthorized third parties.
8. ONLINE TRANSACTION SECURITY
In accordance with the GTS, the Website uses the
secure payment interface provided by its online
payment service provider (Lyra Collect) to secure its
Customers’ bank transactions.
As a result, when a Customer makes a payment
on the Website, their details are transmitted in
encrypted form to Lyra Collect, without MS Vacances
having any access thereto.
MS Vacances does not collect the full number of the
Customer’s credit/debit card or its security code.
Any Data Subjects wishing to exercise the rights
identified in Article 9 (“Special Rights”) in relation
to their credit/debit card information should contact
Lyra Collect directly.
9. SPECIAL RIGHTS
Pursuant to the Personal Data Regulation, Data
Subjects may exercise the following Special Rights at
any time:
• Right of access;
• Right to rectification;
• Right to erasure;
• Right to restriction;
• Right to data portability;
• Right to object;
• Directives in the event of their death.
9.1. Right of access
A Data Subject may obtain from MS Vacances
confirmation as to whether or not Personal Data
concerning them are being processed and, where
that is the case, access to the Personal Data and the
following information:
a) The purposes of the Processing;
b) The categories of Personal Data concerned;
c) The recipients or categories of recipients to whom
the Personal Data have been or will be disclosed;
d) Where possible, the envisaged period for which
the Personal Data will be stored or, if not possible,
the criteria used to determine that period;
e) The existence of the right to request from MS
Vacances rectification or erasure of Personal Data or
restriction of Processing of Personal Data concerning
the Data Subject or to object to such Processing;
f) The right to lodge a complaint with the CNIL
(French Data Protection Authority);
g) Where the Personal Data are not collected from
the Data Subject, any available information as to
their source;
h) The existence of automated decision-making,
including profiling, and, at least in those cases, meaningful
information about the logic involved, as well
as the significance and the envisaged consequences
of such Processing for the Data Subject.
Where Personal Data are transferred to a third
country or to an international organization, the Data
Subject shall have the right to be informed of the
appropriate safeguards relating to the transfer.
MS Vacances will provide a copy of the Personal Data
undergoing Processing.
For any further copies requested by the Data Subject,
MS Vacances may charge a reasonable fee based on
administrative costs.
Where the Data Subject makes the request by electronic
means, and unless otherwise requested by the
Data Subject, the information shall be provided in a
commonly used electronic form.
The Data Subject’s right to obtain a copy of their
Personal Data shall not adversely affect the rights and
freedoms of others.
9.2. Right to rectification
The Data Subject may obtain from MS Vacances
without undue delay the rectification of inaccurate
Personal Data concerning them. The Data Subject
also has the right to have incomplete Personal Data
completed, including by means of providing a supplementary
statement.
9.3. Right to erasure
The Data Subject has the right to obtain from MS
Vacances the erasure of Personal Data concerning
them without undue delay where one of the following
grounds applies:
(a) The Personal Data are no longer necessary in
relation to the purposes for which they were collected
or otherwise processed by MS Vacances;
(b) The Data Subject withdraws consent on which the
Processing of their Personal Data is based, and where
there is no other legal ground for the Processing;
(c) The Data Subject exercises their right to object
under the conditions reproduced below, and there
are no overriding legitimate grounds for the Processing;
(d) The Personal Data have been unlawfully processed;
(e) The Personal Data have to be erased for compliance
with a legal obligation;
(f) The Personal Data were collected from a child.
9.4. Right to restriction
The Data Subject has the right to obtain from MS
Vacances restriction of Processing of Personal
Data concerning them where one of the following
grounds applies:
(a) MS Vacances verifies the accuracy of the Personal
Data after the Data Subject contests the accuracy of
the Personal Data;
(b) The Processing is unlawful and the Data Subject
opposes the erasure of the Personal Data and
requests the restriction of their use instead;
(c) MS Vacances no longer needs the Personal Data
for the purposes of the Processing, but they are
required by the Data Subject for the establishment,
exercise or defence of legal claims;
(d) The Data Subject has objected to Processing under
the conditions reproduced below, and MS Vacances
verifies whether its legitimate grounds override those
of the Data Subject.
9.5. Right to data portability
The Data Subject may receive from MS Vacances
the Personal Data concerning them, in a structured,
commonly used and machine-readable format
where:
(a) The Processing is based on consent or on a
contract; and
(b) The Processing is carried out by automated means.
In exercising their right to data portability, the Data
Subject has the right to have the Personal Data
transmitted directly from MS Vacances to another
controller designated by the Data Subject, where
technically feasible.
The Data Subject’s right to data portability shall not
adversely affect the rights and freedoms of others.
9.6. Right to object
The Data Subject may object, on grounds relating to
their particular situation, at any time to Processing
of Personal Data concerning them which is based on
the legitimate interest of MS Vacances. MS Vacances
shall no longer process the Personal Data unless it
demonstrates compelling legitimate grounds for the
Processing which override the interests, rights and
freedoms of the Data Subject or for the establishment,
exercise or defence of legal claims.
9.7. Directives in the event of death
The Data Subject may provide directives to MS
Vacances in respect of the storage, erasure and
disclosure of their Personal Data after their death,
which directives can also be registered with a “certified
trusted digital partner”. These directives, which
are akin to a “digital will”, may designate a person
responsible for their execution. Failing that, the Data
Subject’s heirs will be designated for that purpose.
In the absence of any directives, the Data Subject’s
heirs may contact MS Vacances in order to:
• Access the Personal Data Processing they need for
the “organization and settlement of the deceased’s
estate”;
• Receive the transmission of “digital assets” or
“data that may be considered family souvenirs to
which the heirs may be entitled”;
• Close the Data Subject’s Account on the Website
and object to the ongoing Processing of their
Personal Data.
In any case, the Data Subject may inform MS
Vacances at any time that they do not wish their
Personal Data to be shared with a third party in the
event of their death.
10. EXERCISE OF SPECIAL RIGHTS
These rights may be exercised at any time by contacting
MS Vacances:
• By email sent to rgpd@ms-vacances.com;
• By post sent to MS Vacances - RGPD, 635 Chemin
de la Parée, 85560 Longeville-sur-Mer, France.
For the fulfilment of requests to exercise these rights
under the conditions set forth above, and in the
event that MS Vacances has any doubts concerning
the person making the request, MS Vacances may
ask that the latter provide proof of their identity by
communicating their full name and email address,
accompanied by a copy of their valid official identification.
A response will be sent to the Data Subject within
one month of the date of receipt of the request.
As needed according to the complexity and/or the
number of requests, MS Vacances may extend that
timeframe by two months, in which case it will so
notify the Data Subject.
In the case of a request from a Data Subject to delete
their Personal Data and/or in the case of exercise of
their right to erasure, MS Vacances may still keep
those Personal Data via Intermediate Archiving, for
the duration needed to satisfy its legal obligations
or for evidential purposes during the applicable
limitation period.
The Data Subject may also lodge a complaint with
the competent supervisory authority (the CNIL).
11. PASSWORD SECURITY
MS Vacances takes every precaution to ensure that
Data Subjects’ passwords are stored securely.
However, the security of a password also depends
on its construction.
As a reminder to Data Subjects, for a password to
be valid, it must contain at least eight characters,
with at least three of the following four types of
characters: uppercase letters, lowercase letters,
numbers and special characters.
Mnemonic techniques like these can be used to
create complex passwords:
• Use the first letters of each word in a sentence
and common abbreviations for words; for example,
“Passwords should be easy to remember!” could
become Psbez2r! as a password;
• Use a capital letter for nouns (like “Password”);
• Keep any punctuation (like !);
• Express numbers and words that sound like
numbers as digits from 0 to 9 (like to -> 2).
Version in effect as from 23/09/24.