GENERAL TERMS AND CONDITIONS OF SALE
Camping du Lac de Groléjac
SERVICE PROVIDER CONTACT DETAILS:
Camping du Lac de Groléjac, SAS DANA LOISIRS with share capital of €20,000 – RCS No. 511 361 941 in BERGERAC – Classification Decision No. C24-011003-004 dated 19/06/2023 – 3-star “TOURISM” campsite with 95 pitches, including 29 reserved exclusively for equipped accommodation and 66 bare pitches without water or sanitation connections – SIRET 511 361 941 00012 – Intra-community VAT No. FR86511361941 – APE 5530Z
Located at 593 Route de Nabirat 24250 GROLEJAC, France
Contact: contact@camping-dulac-dordogne.com, +33 (0)5 53 59 48 70, www.camping-dulac-dordogne.com
DEFINITIONS:
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: Seasonal rental of accommodation or bare “tourism” pitches.
ACCOMMODATION: Tent, caravan, mobile leisure home or light leisure dwelling.
ARTICLE 1 – SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to all rentals of accommodation or bare pitches at the Camping du Lac de Groléjac, operated by SAS Dana Loisirs, to non-professional clients (“the Clients” or “the Client”), whether through the website www.camping-dulac-dordogne.com, by phone, postal mail or email, or in any location where the Provider markets its Services. They do not apply to rentals of pitches intended for mobile leisure homes, which are governed by a separate “leisure” contract.
The main features of the Services are presented on the website www.camping-dulac-dordogne.com or in written form (paper or electronic) in the event of a booking made by other means.
The Client must read them before placing any order. The choice and purchase of a Service is the sole responsibility of the Client.
These General Terms and Conditions of Sale exclude any other conditions from the Provider, including those applicable to other distribution channels for the Services.
These Terms and Conditions are accessible at any time on the website and will prevail, where applicable, over any other version or document. The version applicable to the Client is the one in effect on the website or provided by the Provider at the time the Client places the Order.
Unless proven otherwise, the data recorded in the Provider’s computer system constitutes proof of all transactions concluded with the Client.
Under the conditions defined by the French Data Protection Act and the EU General Data Protection Regulation (GDPR), the Client has the right to access, rectify, and object (where processing is not necessary for the performance of the order and stay) to all personal data, by writing to: Camping du Lac de Groléjac, 593 Route de Nabirat, 24250 GROLEJAC, France, and providing proof of identity.
The Client declares having read and accepted these General Terms and Conditions of Sale, either by checking the appropriate box prior to the online ordering process, or, in the case of offline booking, by any other appropriate means.
ARTICLE 2 – BOOKINGS
The Client selects on the website, or indicates on any document sent by the Provider, the services they wish to order, following these steps:
– Dates of stay
– Contact details of participants
– Choice of accommodation
– Choice of services and options
– Payment method for the deposit
It is the Client’s responsibility to verify the accuracy of the Order and to notify the Provider immediately of any error. The Order will be considered final only after the Provider sends written confirmation (email or post) of acceptance of the Order.
Any Order placed on www.camping-dulac-dordogne.com constitutes the formation of a distance contract between the Client and the Provider.
All Orders are personal and non-transferable.
ARTICLE 3 – PRICES
The Services offered by the Provider are supplied at the rates in effect on the website www.camping-dulac-dordogne.com at the time the order is placed. Prices are expressed in Euros and include VAT.
These rates take into account any variations that may be applied by the Provider on the website or any other communication medium.
Rates are firm and non-revisable during their validity period as indicated online or in written communication. After this validity period, the offer expires and the Provider is no longer bound by the prices.
They do not include processing or management fees, which are charged in addition, as indicated on the website or in the communication sent to the Client prior to the Order.
The payment requested from the Client corresponds to the total purchase amount, including such fees.
An invoice will be issued by the Provider and delivered to the Client upon request and at the latest at the end of the stay.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the local authority, is not included in the rates. It is determined per person, per night, and varies by destination. It must be paid at the time of Service payment and appears separately on the invoice.
ARTICLE 4 – PAYMENT TERMS
4.1. DEPOSIT
4.1.1. ACCOMMODATION RENTAL
Amounts paid in advance constitute deposits, which will be credited toward the total amount due by the Client.
A deposit equal to 25% of the total price of the Services ordered is required when the order is placed. It must be paid upon receipt of the confirmation email or postal rental contract. It will be deducted from the total booking amount.
The remaining balance must be paid in full 21 days before arrival (failing which the booking will be canceled).
4.1.2. BARE PITCH RENTAL
Amounts paid in advance constitute deposits, which will be credited toward the total amount due by the Client.
A deposit equal to 40% of the total price of the Services ordered is required when the order is placed. It must be paid upon receipt of the confirmation email or postal contract. It will be deducted from the total booking amount.
The remaining balance must be paid in full 14 days before arrival (failing which the booking will be canceled).
4.2. PAYMENTS
Payments made by the Client are considered final only after effective receipt by the Provider.
4.3. NON-COMPLIANCE WITH PAYMENT TERMS
In case of non-compliance with payment terms, the Provider reserves the right to suspend or cancel the provision of Services and/or suspend performance of obligations after a notice has remained unanswered.
ARTICLE 5 – PROVISION OF SERVICES
5.1. AVAILABILITY AND USE OF SERVICES
Accommodation may be occupied from 4:00 p.m. on the day of arrival and must be vacated between 8:00 a.m. and 11:00 a.m. on the day of departure (depending on departure schedule).
Bare pitches may be occupied from 3:30 p.m. (off-season) or 2:30 p.m. (July/August) and must be vacated by 12:00 noon on the day of departure.
Accommodation and pitches are intended for a specified number of occupants and may not be occupied by more persons than allowed.
Accommodation and pitches must be returned in the same state of cleanliness as upon arrival. Otherwise, a flat cleaning fee between €60 and €90 will be charged. Any damage will be repaired at the tenant’s expense. The inventory at the end of the stay must match the initial inventory.
5.2. SECURITY DEPOSIT
For accommodation rentals, a deposit of €200 is required on arrival. It will be refunded upon departure, after deduction of any repair costs if applicable.
This deposit does not limit the Client’s liability.
ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CLIENT
No discount will be granted in the event of late arrival, early departure, or modification of the number of people (for all or part of the planned stay).
6.1. MODIFICATION
In case of modification of the dates or number of people, the Provider will endeavor, as far as possible, to accept the Client’s requests for date changes, subject to availability and possible additional fees. This is a best-efforts obligation only; the Provider cannot guarantee availability of another pitch or accommodation. A price supplement may be requested in such cases.
Any request to shorten the length of stay will be considered by the Provider as a partial cancellation, subject to the provisions of Article 6.3.
6.2. INTERRUPTION
Early departure shall not give rise to any refund from the Provider.
6.3. CANCELLATION
6.3.1. CANCELLATION BY THE CLIENT
For any cancellation received 30 days or more before the scheduled arrival date, 75% of the deposit will be refunded. Processing fees will be retained by the Manager.
For cancellations received less than 29 days before the arrival date (except in cases of force majeure), the deposit paid at the time of booking will be retained in full by the Provider as compensation and will not be refunded.
For accommodation rentals: any stay canceled within 21 days before arrival will be fully due and non-refundable.
For bare pitch rentals: any stay canceled within 14 days before arrival will be fully due and non-refundable.
In all cases of cancellation, the processing and management fees (Article 3) remain with the Provider.
6.3.2. CANCELLATION INSURANCE
The Provider offers an “Cancellation and Interruption Insurance” as part of the rental contract.
Partner Gritchen Affinity undertakes to reimburse all or part of the stay to the camping guests.
In case of cancellation, notify the Provider of your withdrawal as soon as the event preventing departure occurs, by email or postal mail.
If the claim is covered under the general terms and conditions (available at www.campez-couvert.com
or on the Provider’s website), notify the insurer within 48 hours and provide all required information and supporting documents.
6.4. CANCELLATION DUE TO PANDEMIC
6.4.1. In the event of full or partial closure of the establishment during the booked dates (including official bans on public access) by government decision not attributable to the Provider, sums paid by the Client for the stay will be refunded within 3 months, after a possible proposal for a rescheduled stay at a later date.
The Provider shall not be liable for any additional compensation beyond this refund.
6.4.2. By way of exception to Article 6.3, any cancellation justified by the Client being infected with COVID-19 or another pandemic disease, making participation in the stay impossible, shall occur without termination penalty, provided a specific insurance (Campez Couvert) has been offered at booking.
6.4.3. Likewise, if cancellation results from government measures preventing travel (lockdown, travel bans, border closures) while the campsite remains open, the Provider will issue a credit voucher equal to the amounts paid by the Client.
This voucher is valid for 18 months and refundable after the validity period.
6.4.4. If the Client has subscribed to specific insurance covering the risks described in Articles 6.4.2 or 6.4.3, any compensation received from the insurer will be deducted from the amount of the voucher.
ARTICLE 7 – CLIENT OBLIGATIONS
7.1. CIVIL LIABILITY INSURANCE
The Client accommodated on a pitch or in accommodation must be covered by civil liability insurance. Proof of insurance may be requested before the start of the service.
7.2. PETS
Domestic animals, except for dogs of the 1st and 2nd categories, are accepted under the responsibility of their owners, must be kept on a leash, and are subject to a fixed daily charge. They should never be left alone in the rental property or on the pitch.
7.3. INTERNAL RULES
An internal regulation is displayed at the entrance and at the reception of the establishment. The Client must read and comply with it. It is available upon request.
ARTICLE 8 – PROVIDER’S OBLIGATIONS – WARRANTY
The Provider guarantees the Client, in accordance with legal provisions and without additional payment, against any lack of conformity or hidden defect resulting from a design or manufacturing fault in the Services provided.
To assert these rights, the Client must inform the Provider in writing of any non-conformity or defect within two (2) days from the provision of the Services.
The Provider will refund or rectify (to the extent possible) the defective services as soon as possible, and no later than five (5) days after identifying the defect. Refunds will be made by bank transfer or check payable to the Client.
The Provider’s liability is limited to the reimbursement of Services actually paid for. The Provider cannot be held responsible for delays or failures caused by force majeure as recognized by French case law.
The Services provided through www.camping-dulac-dordogne.com comply with applicable French regulations.
ARTICLE 9 – RIGHT OF WITHDRAWAL
Activities related to the organization and sale of stays or excursions on specific dates or during defined periods are not subject to the right of withdrawal applicable to distance selling, pursuant to Article L221-28 of the French Consumer Code.
ARTICLE 10 – PROTECTION OF PERSONAL DATA
The Provider processes personal data on the following legal bases:
– Legitimate interest of the Provider, for purposes such as:
Prospecting and marketing
Client and prospect relationship management
Organization and invitation to events
Processing, execution, and monitoring of client requests and files
Drafting of contracts and documents on behalf of clients
– Legal obligations, for purposes such as:
Prevention of money laundering and terrorist financing, and anti-corruption compliance
Invoicing and accounting obligations
The Provider retains data only for as long as necessary for the intended purposes and in compliance with applicable laws.
Client data are retained for the duration of the contractual relationship plus three (3) years for marketing purposes, without prejudice to longer legal or regulatory retention periods.
For anti-money laundering purposes, data are retained five (5) years after the end of the relationship.
For accounting, ten (10) years after the fiscal year closing.
Prospect data are kept for three (3) years if there has been no participation or registration in Provider events.
Data are accessible only to authorized Provider personnel.
Under French and EU data protection laws, individuals have the right to access, rectify, delete, restrict, or transfer their personal data, and to object to processing based on legitimate interest or for marketing purposes.
They may also define directives on how their rights should be exercised after their death.
Requests may be addressed:
by email to contact@camping-dulac-dordogne.com or by postal mail to SAS DANA LOISIRS, 593 Route de Nabirat, 24250 GROLEJAC, France
Individuals may file complaints with the CNIL (French Data Protection Authority).
ARTICLE 11 – INTELLECTUAL PROPERTY
The content of the website www.camping-dulac-dordogne.com
is the property of the Provider and its partners, protected under French and international intellectual property laws.
Any reproduction, distribution, or use—partial or total—of this content is strictly prohibited and may constitute infringement.
The Provider also retains all intellectual property rights on photographs, presentations, designs, models, prototypes, etc., produced (even at the Client’s request) in connection with the Services. The Client is prohibited from reproducing or using such materials without the Provider’s prior written consent, which may require financial compensation.
The same applies to all names, logos, and graphical or textual representations belonging to or used by the Provider.
ARTICLE 12 – APPLICABLE LAW – LANGUAGE
These General Terms and Conditions of Sale and all resulting transactions are governed by French law.
They are written in French; in case of translation, the French text shall prevail in case of dispute.
ARTICLE 13 – DISPUTES
Any dispute relating to the formation, interpretation, performance, or termination of the present contract, which cannot be resolved amicably, shall be submitted to the competent courts under French law.
The Client is informed that, in case of disagreement, they may use a mediation procedure within one year from the written complaint sent to the professional.
The designated mediator is:
Bayonne Médiation
32 rue du Hameau
64200 BIARRITZ
Website: www.bayonne-mediation.com
ARTICLE 14 – PRE-CONTRACTUAL INFORMATION – CLIENT ACCEPTANCE
The Client acknowledges having received, prior to ordering, in a clear and understandable manner, these General Terms and Conditions of Sale and all required pre-contractual information in accordance with Articles L111-1 to L111-7 of the French Consumer Code, including:
– The essential characteristics of the Services;
– The price of Services and additional costs;
– Information about the Provider’s identity, postal, phone, and email details, and activities;
– Information about legal and contractual guarantees and how to exercise them;
– Digital content functionalities and, where applicable, interoperability;
– The possibility of mediation in case of dispute;
– The conditions of termination and other contractual terms.
Placing an order on the website www.camping-dulac-dordogne.com
implies full and complete acceptance of these General Terms and Conditions of Sale by the Client, who expressly waives reliance on any contradictory document that would be unenforceable against the Provider.