GENERAL TERMS AND CONDITIONS OF SALE
Reservation of accommodation or tourist pitches by individuals
Service Provider's Contact Information:
• Camping des Neiges, EURL Camping des Neiges, RCS Albertville 478 703 556 Management No. 2004 B 501
• 438 Avenue de Savoie- Bellecombe- 73260 Grand-Aigueblanche
• Tel: 06.20.24.46.13, email: contact@campingdesneiges.com
DEFINITIONS:
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: Seasonal rental of accommodation or tourist pitches.
ACCOMMODATION: Tent, caravan, mobile leisure residence, and lightweight leisure accommodation.
ARTICLE 1 - SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or unfurnished pitches on the Camping des Neiges campsite, operated by EURL Camping des Neiges, to non-professional customers (Customers or Customer), on its website www.campingdesneiges.com or by telephone, postal mail, or electronic mail (email), or at any location where the Service Provider markets the Services.
The main characteristics of the Services are presented on the website www.campingdesneigses.com or in written form (paper or electronic) in the event of a reservation by a means other than a remote order.
The Customer is required to read them before placing an order. The selection and purchase of a Service is the sole responsibility of the Customer.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, and in particular those applicable to other channels for marketing the Services.
These General Terms and Conditions of Sale are accessible at any time on the website and shall prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is the one in effect on the website or communicated by the Service Provider on the date the Customer places the Order.
Unless proven otherwise, the data recorded in the Service Provider's computer system constitutes proof of all transactions concluded with the Customer.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right, at any time, to access, rectify, and object to all of their personal data, if the processing is not essential to the execution of the order and stay, as well as their subsequent processing, by writing to:
Camping des Neiges, 438 Avenue de Savoie. Bellecombe - 73260 Grand-Aigueblanche
The Customer declares that they have read and accepted these General Terms and Conditions of Sale, either by checking the box provided for this purpose before using the online ordering process, as well as the general terms and conditions of use of the website www.campingdesneiges.com, or, in the case of an offline reservation, by any other appropriate means.
ARTICLE 2 - RESERVATION
The Customer selects the services they wish to order on the website or in any document sent by the Service Provider, according to the following procedures: Choice of the desired pitch or accommodation type, selection of options, order confirmation, payment of the 30% deposit, and a confirmation email sent by Camping des Neiges once the deposit has been received.
It is the Customer's responsibility to verify the accuracy of the Order and to immediately report any errors to the Service Provider. The Order will only be considered final after the Service Provider has sent the Customer confirmation of acceptance of the Order, by email or post, or by signing the contract in the case of a reservation directly at the premises where the Service Provider sells the Services.
Any Order placed on the website www.campingdesneiges.com constitutes the formation of a contract concluded remotely between the Customer and the Service Provider.
All Orders are personal and may not be transferred under any circumstances.
ARTICLE 3 - PRICES
The Services offered by the Service Provider are provided at the prices in effect on the website www.campingdesneiges.com
or on any information medium provided by the Service Provider, at the time the Customer places the order. Prices are expressed in euros, excluding and including VAT.
The rates take into account any discounts that may be granted by the Service Provider on the website www.campingdesneiges.com
or on any information or communication media.
These rates are fixed and cannot be revised during their validity period, as indicated on the website www.campingdesneiges.com, in the email, or in the written proposal sent to the Customer. After this validity period, the offer is void and the Service Provider is no longer bound by the prices. They do not include processing and administration fees, which are charged in addition, under the conditions indicated on the website www.campingdesneiges.com or in the information (letter, email, etc.) previously communicated to the Customer, and calculated prior to placing the Order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.
An invoice is issued by the Seller and provided to the Customer no later than the time of payment of the balance.
ARTICLE 4 - PAYMENT TERMS
4.1. DEPOSIT
Amounts paid in advance are deposits. They constitute an advance on the total price owed by the Customer.
A deposit corresponding to 30% of the total price for the provision of the Services ordered is required when the Customer places the order. It must be paid upon receipt of the final rental agreement and attached to the copy to be returned. It will be deducted from the total amount of the order.
They will not be refunded by the Service Provider due to cancellation by the Customer.
4.2. PAYMENTS
The balance of the stay must be paid in full 30 days before the arrival date for rental accommodation or a bare pitch (a confirmation email of payment of the balance will be sent by Camping de Neiges once the balance has been received). Payments made by the Customer will only be considered final after the amounts due have been received by the Service Provider. Late payment will result in the immediate payment of all amounts owed by the Customer, without prejudice to any other action that the Service Provider may be entitled to take against the Customer in this regard (for rental accommodation). The campsite accepts online: holiday vouchers, checks, telephone card payments (VAD) and bank transfers, and on-site: cash payments, holiday vouchers, credit card payments and contactless payments, checks.
4.3. NON-COMPLIANCE WITH PAYMENT TERMS
Furthermore, the Service Provider reserves the right, in the event of non-compliance with the payment terms listed above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations after formal notice has remained unanswered.
ARTICLE 5 - PROVISION OF SERVICES
5.1. PROVISION AND USE OF SERVICES
The rental accommodation may be occupied from 2:00 p.m. on the day of arrival and must be vacated by 10:00 a.m. on the day of departure. The unfurnished pitch may be occupied from 2 p.m. on the day of arrival and must be vacated by 12 p.m. on the day of departure.
The balance for the stay must be paid in full 30 days before the arrival date (a confirmation email of payment of the balance will be sent by Camping des Neiges once the balance has been received) and for an unfurnished pitch the day before departure. The accommodations and pitches are intended for a specific number of occupants and may not under any circumstances be occupied by a larger number of people. The accommodations and pitches must be returned in the same state of cleanliness as upon delivery. Otherwise, the tenant will be required to pay a fixed cleaning fee of €80 to €90. Any damage to the accommodation or its accessories will be immediately repaired at the tenant's expense. The inventory at the end of the rental period must be exactly the same as that at the beginning of the rental period.
5.2. SECURITY DEPOSIT For accommodation rentals, a security deposit of €280 is required from the Guest on the day the keys are handed over and is returned to them on the end of the rental period, less any repair costs. This deposit does not constitute a limit on liability.
ARTICLE 6 - DELAY, INTERRUPTION, OR CANCELLATION OF STAY BY THE CUSTOMER
No discount will be granted in the event of late arrival, early departure, or a change in the number of guests (whether for all or part of the planned stay).
6.1 CANCELLATION AND CHANGES
Reservation Changes: The customer may request a change to their stay (dates, type of accommodation) by submitting a written request to the campsite (by letter or email), subject to availability and possibilities. No postponement will be accepted to the following season. Failing such changes, the customer must complete their stay under the original booking conditions or cancel it according to the cancellation insurance terms. Any request to extend the length of your stay will be subject to availability and current rates. Your initial stay may not be changed more than once. If you are unable to honor the stay substituted for the initial stay, it will be considered canceled; any amounts paid will not be refunded. If the price of the substituted stay is higher than the original stay, you must pay the difference no later than 30 days before the new arrival date. Otherwise, the substituted stay will be considered canceled, and our cancellation conditions described below will apply. If the price of the replaced stay is lower than the price of the original stay, we will retain the price difference as compensation for any damages resulting from the change of stay.
6.2 CANCELLATION BY THE CAMPSITE
In the event of cancellation by the campsite, except in cases of force majeure, the amounts paid for the reservation will be fully refunded, up to twice the deposit. However, this cancellation will not give rise to the payment of damages.
6.3 CANCELLATION OF YOUR RESERVATION
All cancellation requests must be made by post or email. Cancellations made by telephone will not be accepted. Any cancellation will result in the cancellation of the reservation, and the campsite reserves the right to offer the accommodation for rental again. Please note that, in accordance with the provisions of Article L221-28 et seq. of the French Consumer Code, none of the services offered are subject to the right of withdrawal. Consequently, any cancellation by the client after booking and before departure will result in: In the event of cancellation up to 30 days before the scheduled arrival date, the deposit paid by the client will be retained; In the event of cancellation from 29 days before the scheduled arrival date, the client will be required to pay the full price of the stay. It is advisable, or even recommended, to purchase cancellation insurance at the same time as your booking.
ARTICLE 7 - CLIENT OBLIGATIONS
7.1. CIVIL LIABILITY INSURANCE
The Client staying on a pitch or in accommodation must be insured for civil liability. Proof of insurance may be requested from the Client before the start of the service.
7.2. ANIMALS
Pets are only allowed on pitches under the responsibility of their owners, and pets are not allowed in rental accommodations.
They are accepted for a fee available from the Service Provider and payable on site.
7.3. INTERNAL RULES
An internal rule is posted at the entrance to the establishment and at reception. The Client is required to read and comply with it. It is available upon request.
ARTICLE 8 - OBLIGATIONS OF THE SERVICE PROVIDER – WARRANTY
The Service Provider guarantees the Client, in accordance with legal provisions and without additional payment, against any lack of conformity or hidden defect arising from a fault in the design or execution of the Services ordered.
In order to assert their rights, the Client must inform the Service Provider, in writing, of the existence of any defects or lack of conformity within a maximum of 24 hours from the provision of the Services. The Service Provider will refund or rectify, or have rectified (where possible), any services deemed defective as soon as possible and no later than 2 days after the Service Provider discovers the defect or fault. Reimbursement will be made by crediting the Customer's bank account or by bank check addressed to the Customer.
The Service Provider's guarantee is limited to the reimbursement of the Services actually paid for by the Customer. The Service Provider shall not be held liable or at fault for any delay or non-performance resulting from the occurrence of a case of force majeure generally recognized by French case law. The Services provided through the Service Provider's website www.campingdesneiges.com comply with the regulations in force in France.
ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities related to the organization and sale of stays or excursions for a specific date or period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the French Consumer Code.
ARTICLE 10 – PROTECTION OF PERSONAL DATA
The Service Provider, the drafter of this Agreement, implements personal data processing for the following legal purposes:
● Either the legitimate interest pursued by the Service Provider when it pursues the following purposes:
- prospecting
- managing relationships with its clients and prospects,
- organizing, registering, and inviting clients to the Service Provider's events,
- processing, executing, prospecting, producing, managing, and monitoring client requests and files,
- drafting documents on behalf of its clients.
● Or compliance with legal and regulatory obligations when it implements processing for the following purposes:
- preventing money laundering and the financing of terrorism and combating corruption,
- invoicing,
- accounting. The Service Provider only retains data for the duration necessary for the operations for which it was collected, and in compliance with applicable regulations.
In this regard, customer data is retained for the duration of the contractual relationship plus three years for marketing and prospecting purposes, without prejudice to retention obligations or limitation periods.
For the prevention of money laundering and terrorist financing, data is retained for five years after the end of the relationship with the Service Provider. For accounting purposes, it is retained for ten years from the end of the accounting year.
Prospect data is retained for three years if no participation or registration for the Service Provider's events has taken place.
The data processed is intended for authorized personnel of the Service Provider. Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, query, limit, transfer, and erase their personal data.
The individuals affected by the processing also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data based on the Service Provider's legitimate interest, as well as the right to object to commercial prospecting. They also have the right to define general and specific guidelines defining how they intend the above-mentioned rights to be exercised after their death.
- By email to the following address: contact@campingdesneiges.com
- Or by post to the following address: Camping des Neiges, 438 avenue de Savoie-Bellecombe, 73260 Grand-Aigueblanche, accompanied by a copy of a signed identity document.
Data subjects have the right to file a complaint with the CNIL (French Data Protection Authority).
ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the website www.campingdesneiges.com is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution, or use, in whole or in part, of this content is strictly prohibited and may constitute an infringement of copyright. Furthermore, the Service Provider remains the owner of all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., created (even at the Client's request) for the purpose of providing the Services to the Client. The Client therefore undertakes not to reproduce or exploit said studies, drawings, models, and prototypes, etc., without the express, prior written authorization of the Service Provider, which may make such reproduction conditional upon financial compensation. The same applies to names, logos, or more broadly any graphic representation or text belonging to the Service Provider or used and distributed by it.
ARTICLE 12 - APPLICABLE LAW – LANGUAGE
These General Terms and Conditions of Sale and the transactions resulting therefrom are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 13 – DISPUTES
All disputes arising from the purchase and sale transactions concluded pursuant to these general terms and conditions of sale, concerning their validity, interpretation, performance, termination, consequences, and follow-up, and which cannot be resolved between the Service Provider and the Client, shall be submitted to the competent courts under the conditions of common law.
The Client is informed that, in any event, in the event of a dispute, they may resort to a conventional mediation procedure or any other alternative dispute resolution method. In particular, the Customer may have free recourse to the following Consumer Ombudsman:
SAS Médiation Solution. This mediation service can be contacted by:
- Electronic means: contact@sasmediationsolution-conso.fr
- Or by post: SAS Médiation Solution – 222 chemin de la Bergerie 01800 Saint Jean de Niost – Tel: +33 4 82 59 93 06
ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Customer acknowledges having received, prior to placing their Order, in a legible and understandable manner, these General Terms and Conditions of Sale and all the information and details referred to in Articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required pursuant to the decree of October 22, 2008 relating to the prior information of consumers on the characteristics of rental accommodation in outdoor accommodation, and in particular: - The essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
- The price of the Services and any additional costs;
- Information relating to the Provider's identity, postal, telephone, and electronic contact details, and activities, if not apparent from the context;
- Information relating to legal and contractual guarantees and their implementation terms; the functionalities of the digital content and, where applicable, its interoperability;
- The possibility of resorting to conventional mediation in the event of a dispute;
- Information relating to termination terms and other important contractual conditions.
The fact that a natural person (or legal entity) places an order on the website www.campingdesneiges.com implies full adherence to and acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Provider.
