General Terms and Conditions of Sale 2026
1 / Our Services
Campsite Pitch
A pitch is provided for your tent, caravan, folding trailer, or motorhome. The pitch is available from 2:00 PM on the day of arrival and must be vacated by 12:00 PM on the day of departure. Your stay is calculated based on a basic package that includes: the campsite pitch, 2 persons, electricity, your setup, your vehicle, and access to the infrastructure and sanitary facilities. Additional costs (extra person, pets, etc.) are not included in the package and will be added to the rate. Electricity is included in reasonable and fair usage (e.g. excluding air conditioning). Charging an electric car is not permitted. A maximum of 6 persons per pitch is allowed.
Accommodation
Our prices include people (depending on the accommodation capacity), water, gas, electricity, one vehicle, and access to the infrastructure and sanitary facilities. Your accommodation must be left as you found it upon arrival. Charging an electric car is not permitted.
Key Handover
The rental accommodation is available from 3:00 PM on the day of arrival and must be vacated by 10:00 AM on the day of departure. From July 4 to August 29, accommodations can only be booked for a minimum stay of 7 nights. Arrivals and departures can take place on Saturdays and Wednesdays during this period, subject to availability.
Additional Services
Our prices do not include:
Food and drinks, various rental supplements (linen rental, fridge rental, baby kit, etc.), access to certain sports and recreational activities, reservation fees, cancellation insurance or interruption of stay, tourist tax (this rate is determined by the local authorities).
Swimming Pool
Our water park is open from 10:00 AM to 8:00 PM. There is no supervision at the pools; children are the responsibility of their parents. Please respect the safety and hygiene regulations: eating and drinking are not allowed (chips and cookie crumbs under the loungers), and while we don't mind a bottle of water, spilled apple juice is very attractive to wasps.
Inflatables, rings, flamingos, air mattresses, bodyboards, and boards are not allowed due to safety reasons. No pets, no shoes or slippers inside the fence, and no smoking.
Swim shorts are allowed, but they must be real swim shorts, not the same shorts worn throughout the holiday. Swim shorts must not have pockets (oops, a tissue was left inside) or zippers (which can scratch the slide).
Running on the slide or in the lazy river is not allowed, as some accidents have already occurred due to this, and no one wants that during their holiday. Toilets are located between the pool and the terrace. Visitors are not allowed to use the pool.
Rates
The stated rates are expressed in Euros, including VAT.
2 / Payment Terms
Within 2 weeks after booking, you must pay 30% of the total amount. The balance is due no later than 30 days before arrival. If you book within 30 days of arrival, the full amount must be paid at once. If the payment deadlines are not met, the reservation will be canceled. Payment can be made via bank transfer or credit card.
3 / Late Arrival and Early Departure
In case of a late arrival or early departure, the entire stay remains due. No refunds will be given for unused days.
4 / Liability Insurance
The guest staying on a pitch or in accommodation is required to have public liability insurance. Proof of insurance may be requested before the service begins.
Children are always under the responsibility of their parents, regardless of their location on the campsite (pool, restaurant, etc.), and parents are responsible for their children's behavior.
5 / No-show
In case of no-show at the campsite within 24 hours after the start of your stay and without justification or any arrival notice, we will cancel your reservation. In this case, our cancellation policy will apply.
6 / Cancellation
In case of cancellation or interruption of your stay at Camping Les Charmes, the campsite takes no responsibility and will not issue any refund. For adequate coverage, we recommend purchasing cancellation insurance.
7 / Accommodation Deposit
A €200 deposit is required for accommodations, to be paid upon arrival. This deposit will be refunded or canceled after inspection if the accommodation is left in perfect condition. Cleaning fees will be charged if the accommodation is not cleaned by you and you have not opted for end-of-stay cleaning during your booking (80€).
If you have not chosen the cleaning option, you must leave the accommodation in the same condition you found it upon arrival, fully cleaned. The accommodation will be inspected after your departure. During this inspection, we will pay attention to cleanliness and the condition of furniture, equipment, and inventory. Any damage not reported at check-in will be charged.
What should I do before departure if I have opted for end-of-stay cleaning?
If you have chosen the cleaning option, you should:
Wash and dry the dishes and store them in the cupboards
Return the furniture to its original position
Empty all bins and dispose of the waste
Turn off and open the fridge
Sweep the mobile home before departure
We will handle the end-of-stay cleaning.
If you depart outside of reception hours, the key can be left on the table in the accommodation.
The deposit will be refunded or canceled after inspection and end-of-stay cleaning.
8 / Minors
Unaccompanied minors are not allowed.
8.1 / Visitors
Visitors are allowed under the responsibility of their host after registration at the reception. Visitors are not allowed to use the pool.
9 / Pets
Dogs and cats (except category 1 and 2 dogs) are allowed. Dogs must be kept on a leash at all times within the campsite. They are prohibited around the swimming pools, in the sanitary facilities, and in the playground. The vaccination records of dogs and cats must be up to date. Pets must never be left alone on the campsite.
10 / Disputes
Any complaint regarding non-compliance with the service compared to contractual obligations must be submitted in writing (by post or email) within 20 days after your stay to Camping Les Charmes. In accordance with article L. 152-1 of the French Code de la consommation, you may contact a mediation service for disputes: Bayonne Médiation, Address: 32 Rue du Hameau, 64200 Biarritz, Phone: 06 79 59 83 38.
11 / Description of Our Services
The general information provided in the brochure and on the website is given as an indication and cannot be considered as binding. It may be subject to changes during the season (e.g., due to local government decisions). The campsite guarantees the authenticity and accuracy of the information. The photos are for illustration purposes only and are not contractual. Customers will be informed of any changes.
SAS Camping Les Charmes - Siret: 821 965 548 00018 - VAT: FR 01 821 965 548 - APE: 5530Z
