GENERAL TERMS AND CONDITIONS OF SALE
Translation provided for informational purposes only — only the French text is legally binding in the event of a dispute.
Booking of accommodation or “tourism” pitches by private individuals
Service Provider Details:
CAMPING LE VAL DE CESSE (SAS GCE CAMP), registered with the Trade and Companies Register of Narbonne under number 927 797 720,
located at lieu-dit La Garenne – 11120 Mirepeïsset
Tel.: 04 68 46 14 94 – contact@campingvaldecesse.com – www.campingvaldecesse.com
DEFINITIONS
BOOKING: the purchase of Services.
SERVICES: the seasonal rental of accommodation or an unfurnished “tourism” pitch.
ACCOMMODATION: tent, caravan, mobile leisure home or light leisure dwelling.
ARTICLE 1 – SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to all rentals of accommodation or bare pitches on the LE VAL DE CESSE campsite, operated by SAS GCE CAMP, to non-professional customers, whether booked via the website www.campingvaldecesse.com, by telephone, by post, or by email at contact@campingvaldecesse.com, or in any location where the Service Provider markets its Services.
The main characteristics of the Services are presented on the website www.campingvaldecesse.com or, when booked through another means, on a written medium (paper or electronic).
The Customer must familiarise themselves with these details before placing any order. The choice and purchase of a Service are the sole responsibility of the Customer.
These Terms and Conditions exclude all other conditions issued by the Service Provider, particularly those applicable to other marketing channels.
They are accessible at any time on the website and shall prevail, where applicable, over any other version or document. The version applicable to the Customer is that in force on the website or provided by the Service Provider on the date the Customer places the Order.
Unless proven otherwise, the data recorded in the Service Provider’s IT system shall constitute evidence of all transactions concluded with the Customer.
In accordance with French data-protection law and the EU General Data Protection Regulation (GDPR), the Customer has the right to access, rectify, or object to the processing of their personal data when such processing is not necessary for the performance of the booking, stay, or subsequent services, by writing—providing proof of identity—to:
Camping LE VAL DE CESSE – Lieu-dit La Garenne – 11120 Mirepeïsset.
The Customer declares that they have read and accepted these General Terms and Conditions of Sale—either by ticking the appropriate box prior to completing the online booking procedure and accepting the website’s Terms of Use, or, for offline bookings, by any other appropriate means.
ARTICLE 2 – BOOKINGS
The Customer selects the Services they wish to order on the website or on any document provided by the Service Provider, according to the following procedures:
Bookings via www.campingvaldecesse.com:
Stays (pitch or accommodation) are booked with an online deposit payment. The Service Provider confirms the booking option until the balance is settled, which must be done no later than 30 days before arrival.
Bookings by email, post or telephone:
A quotation is sent with a booking-request form, the general terms of sale, cancellation-insurance information, and a secure payment link for the 30 % deposit. Upon receipt of the completed booking request and payment of the deposit, the Service Provider confirms the booking option until the balance is paid, no later than 30 days before arrival.
It is the Customer’s responsibility to verify the accuracy of the Order and to notify the Service Provider immediately of any errors. The Order shall be deemed final only after the Service Provider has sent written confirmation of acceptance—by email, post, or signed contract when booked directly on-site.
Any booking made on www.campingvaldecesse.com constitutes a distance contract between the Customer and the Service Provider.
All bookings are personal and may not, under any circumstances, be transferred to a third party.
Minors must be accompanied by a parent or legal guardian. Failure to comply with this condition entitles the Service Provider to cancel or terminate the Customer’s stay at any time.
ARTICLE 3 – PRICES
The Services offered by the Service Provider are supplied at the rates in effect on www.campingvaldecesse.com or on any information medium of the Service Provider at the time the Customer places the order. Prices are expressed in euros, both before and including VAT.
Prices take into account any discounts granted by the Service Provider on its website or other promotional material.
These rates are firm and non-revisable during their stated validity period. Once this period has expired, the offer shall be null and void, and the Service Provider shall no longer be bound by those prices.
Prices do not include processing and administrative fees, which are charged additionally as specified on www.campingvaldecesse.com or in correspondence sent to the Customer prior to ordering.
The amount requested from the Customer corresponds to the total purchase price, including such fees.
An invoice is issued by the Vendor and provided to the Customer no later than at the time of departure.
3.1 – TOURIST TAX
The tourist tax, collected on behalf of the Communauté d’Agglomération du Grand Narbonne, is not included in the prices. It is charged per person aged 18 and over, per night, payable when the balance of the stay is settled and shown separately on the invoice.
ARTICLE 4 – TERMS OF PAYMENT
4.1 – DEPOSIT
Amounts paid in advance constitute deposits and are applied towards the total price owed by the Customer.
A deposit equal to 30 % of the total cost of the Services booked is required at the time of ordering. It must be paid when submitting the booking request and will be deducted from the total amount due.
This deposit is non-refundable in the event of cancellation by the Customer.
The balance of the stay must be paid in full no later than 30 days before the scheduled arrival date; otherwise, the booking will be cancelled automatically.
4.2 – PAYMENTS
Payments made by the Customer shall be deemed final only once the sums due have been effectively received by the Service Provider.
In the event of late payment beyond the time limits set out above—or after the due date shown on the invoice—late-payment penalties amounting to 5 % of the total (including VAT) price of the Services shall automatically and lawfully accrue to the Service Provider, without prior notice or formal demand.
4.3 – “EASY PAY” OPTION
4.3.1 – DEFINITION
The “EASY PAY” option is a payment facility offered by Camping Le Val de Cesse, allowing the Customer, at the time of booking, to pay the total cost of the stay in several instalments according to a schedule agreed when the order is placed.
4.3.2 – CONDITIONS
A minimum deposit of 30 % of the total price of the stay is required at the time of booking.
The Customer may then pay the remaining balance in several instalments, exclusively by bank cheque or transfer.
The payment schedule is agreed between the Customer and the Service Provider at the time of booking and confirmed in writing.
4.3.3 – BALANCE DUE
In all cases, the full price of the stay must be settled no later than 30 days before the arrival date. Failure to do so will be treated as a cancellation by the Customer, and the cancellation terms in Article 6 shall apply.
4.3.4 – NON-CUMULATION
The “EASY PAY” option cannot be combined with any other payment facilities offered by the Service Provider.
4.4 – NON-COMPLIANCE WITH PAYMENT TERMS
If the Customer fails to comply with the payment conditions set out above, the Service Provider reserves the right to suspend or cancel the provision of Services ordered by the Customer and/or suspend fulfilment of its obligations after a formal notice remains without effect.
ARTICLE 5 – PROVISION OF SERVICES
5.1 – AVAILABILITY AND USE OF SERVICES
Accommodation may be occupied from 4 p.m. on the day of arrival and must be vacated by 10 a.m. on the day of departure.
Camping pitches may be occupied from 2 p.m. on the day of arrival and must be vacated by 12 noon on the day of departure.
The balance of the stay must be paid in full 30 days before arrival, failing which the booking will be cancelled.
Accommodation is designed for a specific number of occupants and under no circumstances may it be occupied by more people than authorised (including babies and children).
The number of occupants per camping pitch may not exceed six persons (including babies and children).
Accommodation must be left clean and tidy. Otherwise, a flat-rate cleaning fee of €80 will be charged. Any damage to the accommodation or its equipment must be repaired immediately at the tenant’s expense.
5.2 – SECURITY DEPOSIT
For accommodation rentals, a security deposit of €300 (by bank card) is required upon key handover. It will be refunded at the end of the rental period and/or within seven days if a departure inspection could not be carried out.
Repair or cleaning costs may be deducted from the security deposit.
This deposit does not limit the Customer’s liability.
ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER
6.1 – MODIFICATION
If the Customer requests a change of dates or number of participants in writing (by email or post), the Service Provider will make every reasonable effort to accommodate the request within the limits of availability, without guaranteeing success and subject to any additional charges. This constitutes a duty of best endeavour, not a duty of result. A price supplement may be applied.
Any request to shorten the stay will be treated as a partial cancellation and governed by Article 6.3.
6.2 – INTERRUPTION
Early departure shall not entitle the Customer to any refund from the Service Provider.
6.3 – CANCELLATION
If the Customer cancels in writing (by email or post):
More than 30 days before the scheduled arrival date, for any reason other than force majeure, the deposit paid at booking (as defined in Article 4) shall be retained in full by the Service Provider as compensation and shall not be refunded.
Less than 30 days before the scheduled arrival date, for any reason other than force majeure, the total price of the stay shall be retained in full by the Service Provider as compensation and shall not be refunded.
In all cases of cancellation, the processing and administrative fees (Article 3) remain due to the Service Provider.
ARTICLE 7 – FLEXI’BOOKING OPTION
7.1 – DEFINITION
The “FLEXI’BOOKING” option is a contractual offer proposed by Camping Le Val de Cesse at the time of booking. It allows the Customer, subject to subscription and payment of the corresponding fee, to benefit from more flexible conditions for modifying or cancelling their stay, without having to provide supporting evidence.
7.2 – TERMS OF USE
Postponement of stay dates: The Customer may request to postpone their stay up to 48 hours before the scheduled arrival date, with a deduction of 20 % of the total stay amount. This credit is valid for a replacement stay taking place no later than during the following season (N+1).
Cancellation up to 7 days before arrival: For cancellations made at least 7 days before the scheduled arrival date, the campsite will retain 30 % of the total stay amount as a penalty. Any balance already paid will be refunded to the Customer.
Cancellation between 48 hours and 7 days before arrival: For cancellations within this period, the campsite will retain 50 % of the total stay amount. Any balance already paid will be refunded to the Customer.
Cancellation less than 48 hours before arrival or no-show: The full price of the stay remains due, and no refund shall be issued.
7.3 – EXCLUSIVE NATURE
This option replaces any external cancellation insurance that may be offered. It does not cover ancillary expenses not included in the price of the stay (tourist tax, administrative fees, personal insurance, additional services, etc.).
7.4 – PRACTICAL ARRANGEMENTS
Any postponement or cancellation request under the FLEXI’BOOKING option must be made by email to contact@campingvaldecesse.com within the time limits specified above.
7.5 – NON-CUMULATION
The FLEXI’BOOKING option cannot be combined with other guarantees or cancellation insurance.
No discount shall be granted in the event of late arrival, early departure, or modification in the number of guests (whether for all or part of the booked stay).
ARTICLE 8 – CUSTOMER OBLIGATIONS
8.1 – LIABILITY INSURANCE
Any Customer staying on a pitch or in accommodation must have valid liability insurance. Proof of insurance may be requested before the start of the stay.
8.2 – ANIMALS
Pets are accepted under the responsibility of their owners, subject to a maximum of two per pitch or accommodation unit, and upon payment of a supplement.
8.3 – CAMPSITE RULES
A set of internal rules is displayed at the entrance and reception of the campsite and can be downloaded from www.campingvaldecesse.com.
The Customer must read and comply with these rules. A copy is available on request.
ARTICLE 9 – SERVICE PROVIDER’S OBLIGATIONS – WARRANTY
The Service Provider guarantees the Customer, in accordance with legal provisions, against any failure to deliver the Services ordered.
To report such a failure, the Customer must notify the Service Provider within 24 hours of arrival.
The Service Provider will rectify or have rectified, as soon as reasonably possible, any Services deemed defective.
The Service Provider’s liability is limited to the reimbursement of Services actually paid for by the Customer. The Service Provider shall not be held liable or in breach for any delay or non-performance resulting from an event of force majeure as recognised by French law.
The Services provided via the website www.campingvaldecesse.com comply with the regulations in force in France.
ARTICLE 10 – RIGHT OF WITHDRAWAL
Activities involving the organisation and sale of stays or excursions on specific dates or during fixed periods are not subject to the right of withdrawal applicable to distance and off-premises sales, in accordance with Article L221-28 of the French Consumer Code.
ARTICLE 11 – PROTECTION OF PERSONAL DATA
The Service Provider, author of these Terms, processes personal data on the following legal bases:
Legitimate interest pursued by the Service Provider when carrying out the following purposes:
marketing and prospecting;
managing relationships with clients and prospects;
organising, registering, and inviting participants to the Service Provider’s events;
handling, performing, promoting, producing, managing, and monitoring client requests and files;
drafting documents on behalf of clients.
Legal and regulatory compliance when implementing data processing for purposes such as:
preventing money-laundering and terrorist financing, and combating corruption;
invoicing;
accounting.
The Service Provider retains data only for as long as necessary for the operations for which they were collected, in accordance with applicable regulations.
Accordingly:
client data are kept for the duration of the contractual relationship plus three years for marketing and prospecting purposes, without prejudice to legal retention or limitation periods;
in the field of anti-money-laundering and counter-terrorism financing, data are kept for five years after the end of the relationship with the Service Provider;
accounting data are retained for ten years from the close of the financial year;
prospect data are retained for three years if no participation or registration in the Service Provider’s events has occurred.
The data processed are intended for authorised personnel of the Service Provider only.
In accordance with French data-protection law and the EU GDPR, individuals have the right to access, rectify, query, limit, port, and erase their personal data.
They also have the right to object at any time—on grounds relating to their particular situation—to the processing of personal data based on the Service Provider’s legitimate interest, as well as the right to object to direct marketing.
They may also define general or specific instructions on how their rights should be exercised after their death.
Requests may be made:
by email to contact@campingvaldecesse.com, accompanied by a signed copy of proof of identity; or
by post to Camping Le Val de Cesse – Lieu-dit La Garenne – 11120 Mirepeïsset, also accompanied by signed proof of identity.
Data subjects may lodge a complaint with the CNIL (French Data Protection Authority).
ARTICLE 12 – INTELLECTUAL PROPERTY
The content of the website www.campingvaldecesse.com is the property of the Service Provider and its partners and is protected under French and international intellectual-property law.
Any total or partial reproduction, dissemination, or use of this content is strictly prohibited and may constitute an act of infringement.
Furthermore, the Service Provider retains full intellectual-property rights over any photographs, presentations, studies, drawings, models, or prototypes produced (even at the Customer’s request) for the provision of Services. The Customer is strictly prohibited from reproducing or exploiting these without the Service Provider’s prior written consent, which may be subject to a fee.
The same applies to names, logos, or any graphic or textual representations belonging to or used by the Service Provider.
ARTICLE 13 – IMAGE RIGHTS
By accepting these General Terms and Conditions of Sale, the Customer expressly and gratuitously authorises Camping Le Val de Cesse to photograph or film them during their stay and to use photos, videos, or recordings on any media for a period of five years.
This authorisation also applies to all persons staying with the Customer and aims to promote Camping Le Val de Cesse nationally and internationally through its website, brochures, social-media pages (Facebook, Instagram), commercial presentations, or travel guides.
ARTICLE 14 – APPLICABLE LAW AND LANGUAGE
These General Terms and Conditions of Sale and all resulting operations are governed by and subject to French law.
These Terms are drafted in French. In the event of translation into one or more foreign languages, only the French text shall prevail in case of dispute.
ARTICLE 15 – DISPUTES
All disputes arising from purchase and sale transactions concluded under these General Terms—concerning their validity, interpretation, performance, termination, consequences, or aftermath—that cannot be resolved amicably shall be submitted to the competent courts under ordinary law.
The Customer is informed that they may, in any case, resort to a conventional mediation procedure or any alternative dispute-resolution method.
In particular, they may contact the following Consumer Mediator free of charge:
CM2C
49 Rue de Ponthieu – 75008 Paris
Tel. 01 89 47 00 14 – https://www.cm2c.net/
ARTICLE 16 – PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE
The Customer acknowledges having received, prior to placing their order, clear and comprehensible information on these General Terms and all details required by Articles L 111-1 to L 111-7 of the French Consumer Code, as well as by the decree of 22 October 2008 concerning the pre-contractual information to consumers about rental accommodation in open-air hotels, in particular:
the essential characteristics of the Services, depending on the communication medium and the Services concerned;
the price of the Services and any ancillary fees;
the identity, postal address, telephone, and email contact details of the Service Provider, and information about its activities, if not apparent from the context;
information on legal and contractual guarantees and how to exercise them;
the functionalities and, where applicable, interoperability of digital content;
the possibility of recourse to mediation in the event of a dispute;
and information regarding termination procedures and other important contractual conditions.
Placing an order on www.campingvaldecesse.com constitutes full and unreserved acceptance of these General Terms and Conditions of Sale.
The Customer expressly acknowledges this and waives any contradictory document, which shall be unenforceable against the Service Provider.