Flower Campings / FLOWER CAMPING Les Hauts de Rosans **** – Terms & Conditions
These Terms & Conditions set out the rights and obligations of the parties that make up the
booking contract for touring pitches and rental units at our campsite.
By booking a pitch and/or rental unit at our campsite you acknowledge that you have read
and accepted these Terms & Conditions.
1/ Services – Rates
We offer touring pitches and holiday units for rent.
➢ Touring pitches
These are camping pitches intended for tents, caravans and motorhomes.
The price of your stay is calculated on the basis of an all-in package that covers your pitch
rental and the right for two people to camp on the pitch with either one tent and one vehicle
or one caravan and one additional vehicle or one motorhome. It also includes access to our
reception facilities, toilet and shower blocks, entertainment and activities. Depending on the
package you chose, it may include an electric hook-up and other options where available.
You will need to select one of the following packages:
Comfort Package: Package with electricity
Privilege Package: Comfort Package + water + drainage
Freecamp* package: Privilege package including a pitch equipped with private sanitary
facilities with toilet, washbasin, shower and sink.
*A deposit of 200 € will be required following your reservation by pre-authorization by credit
card (P.L.B.S. Payment for the Rental of Goods and Services) upon arrival. However, we
reserve the right to retain part or all of this amount in the event of damage to the
accommodation and/or its contents and/or equipment on the campsite.
We also reserve the right to deduct the sum of 30 € for cleaning costs if this has not been
done on departure.
➢ Rental units
Our rates include the rental of your chosen accommodation based on the number of people
in your party (in line with the capacity of the unit in question), water, gas and electricity
charges (but not the cost of charging electric and hybrid vehicles), parking for your vehicle
and access to our reception facilities, toilet and shower blocks, entertainment and activities.
A deposit of 500 € will be requested following your reservation by pre-authorisation by credit
card (P.L.B.S. Payment for the Rental of Goods and Services) on your arrival. However, we
reserve the right to retain part or all of this amount in the event of damage to the
accommodation and/or its contents and/or equipment on the campsite.
We also reserve the right to deduct the sum of 80 € for cleaning costs if this has not been
done on departure.
➢ Touring pitches and rental units
The prices indicated include VAT but do not include French tourist tax (or taxe de séjour).
Whether you book a touring pitch or a rental unit, extra charges will be made for additional
people, additional vehicles, additional tents, pets, visitors, etc.
In addition, our prices may vary in line with economic and market conditions. The agreed
price payable by you is the price indicated on your booking confirmation.
Flower Campings applies a dynamic pricing policy. This means that our rates may go up or
down over time.
Partner benefits advantages and special offers cannot be applied retrospectively to
confirmed bookings whether paid for in part or in full.
As a result, different customers may pay different prices for the same holiday. Under no
circumstances will customers paying a higher price be refunded the difference between the
price they have paid and the special offer price.
2/ Booking conditions
➢ Bookings
You can make a reservation on our website www.camping-hautsderosans.com, the website
www.flowercampings.com or by phone..
At the time of booking, you will be required to pay:
• a deposit of 30% of the total cost incl. VAT of your stay including the total cost incl. VAT
of any additional services you have booked together with French tourist tax, where
applicable;
• our holiday cancellation insurance premium if you have chosen this option.
Your booking does not become binding until you receive our email booking confirmation
setting out the details of your stay.
You will be required to pay the balance of the price of your stay, including the price of any
additional services you have booked including VAT and French tourist tax, where applicable,
no later than 30 days before the start of your stay. If the balance is not paid by this date,
your stay will be deemed cancelled and the cancelation conditions set out below will apply.
Bookings made less than 30 days before your arrival date must be paid for in full unless
more favourable conditions apply. You will be informed should any such conditions apply.
➢ No cooling-off period
You should be aware that under section L. 221-28 12° of the French Consumer Code (Code
de la consommation), there is no cooling-off period for travel-related products including
accommodation, transport, hospitality and leisure services to be provided on a fixed date or
for a fixed period.
➢ Maximum capacity
For safety and insurance reasons, the number of occupants may not exceed the capacity
provided for by the type of accommodation, including newborns (1 to 6 people maximum) or
Camping pitch booked, including newborns (1 to 6 people maximum, a minor child is
accepted in addition), If we observe on your arrival that the maximum capacity of the
accommodation or pitch booked has been exceeded, we reserve the right to refuse you
access to the accommodation or pitch booked, without any reimbursement of the price of
your stay from us.
➢ Under-18s
For safety reasons, and unless otherwise authorised by email prior to your arrival and at
your request, we cannot accept children under the age of 18 unless they are accompanied
by their parents or grandparents for the entire duration of their stay with us.
3/ Terms of payment
➢ Payment methods accepted
You can pay for your stay in euros using the following payment methods:
Bank and French postal cheques, paper and connect holiday cheques, cash, bank card
(Blue, Visa, Mastercard), bank transfer.
However, bookings made less than 30 days prior to your arrival date must be paid for by
bank or credit card.
➢ Walk-in customers
If you arrive at the campsite without booking in advance you will be required to pay for at
least the first night of your stay on arrival. Our reception staff will also ask you how long you
intend to say. The balance of the price must be paid no later than the day before your
departure so please make a note of our reception opening hours. No refund will be given if
you leave earlier than indicated.
4/ Your stay
We will make every effort to accommodate your preferences depending on availability at the
campsite on the date you arrive but cannot guarantee you a specific touring pitch or rental
unit.
➢ Touring pitches
Arrival time at the pitch: from 15:00
Time of departure from the pitch: until 12.00
➢ Pitch equipped with private sanitary
Arrival time at the pitch: from 15:00
Time of departure from the pitch: until 12.00 noon and after check-out of your individual
sanitary facilities
Your individual sanitary block must be left in the same condition as when you leave; you
must have cleaned it yourself. If you fail to do so, the campsite reserves the right to deduct
the cleaning costs from your deposit in application of article 1 of these GTC.
➢ Rentals
Arrival time at the accommodation: from 5 p.m.
Departure time from the rental property: until 10:00 am after check-out of your
accommodation and handing over of the keys.
If you have any complaints about the cleanliness or general state of your rental unit, you
should inform us within 24 hours of your arrival so that we can take the necessary action.
We will not be able to act on complaints received after this 24-hour period.
We will have cleaned your accommodation before you arrive and you must leave it in the
state in which you found it. If you fail to do this, we reserve the right to deduct cleaning costs
from your security deposit as set out in section 1 of these Terms and Conditions.
➢ Late arrival/early departure
If you arrive later or leave earlier than the dates specified on your booking confirmation, you
will still have to pay for all of your stay. You will not be able to claim a refund for any time you
do not spend at the campsite.
➢ Pets
We are happy to accept dogs and cats on site with the exception of category 1 dogs (also
known as 'attack dogs') and category 2 dogs (also known as 'guard and defence dogs')
within the meaning of French Law No. 99-5 of 6 January 1999. Dogs must be kept on a lead
at all times when on site. Please respect the campsite by cleaning up after your pets. Any
owner or possessor of a dog or cat is obliged to proceed immediately, by any
appropriate means, to pick up the droppings of his animal on the whole campsite.
When you arrive on site, you will be asked to present your pet's health passport including
evidence of any mandatory vaccinations, in particular an anti-rabies vaccination. You must
also be able to show us your pet's microchip or tattoo certificate and a third-party liability
insurance certificate. New pets are not allowed on our campsite.
➢ Campsite rules
Throughout your stay at the campsite you must follow the campsite rules. You will find a
copy of these rules on display at reception but we would be pleased to email you a copy of
them if you wish.
➢ Image rights
You may find that we take photographs and/or videos on the campsite for activity and/or
publicity purposes during your stay. These photos/videos may show you or the other people
in your party. When you pay the balance of the price of your stay, we assume that you are
also giving us your consent to use any photos and/or videos in which you or the other people
in your party appear for the purposes set out above. If you do not wish us to use any
photographs or videos in which you or your party appear for these purposes you must notify
us in writing by letter, email or other 'durable medium'.
➢ Non-availability of certain services
Some of the services and facilities we offer (e.g. swimming pool, restaurant, activities,
entertainment, etc.) may not be available all year round, in particular due to weather
conditions or other cases of force majeure, and may not operate in all seasons. They may
therefore be temporarily unavailable during all or part of your stay.
We will do everything we can to let you know about any works or alterations that will be
carried out during your stay.
➢ Termination of the booking contract due to non-performance by you
The booking contract will be terminated automatically in case of any one of the following
events:
• If you and/or another person in your party repeatedly fail to follow the campsite rules.
Repeated failure means a second failure occurring after you have received an initial
warning by email reminding you to follow the campsite rules. In such a case you must
leave your pitch/unit accommodation within 3 hours of the termination of your booking
contract as notified by email and we will not refund any part of the price of your stay.
• If you fail to arrive at the campsite within 24 hours of your arrival date/time and have not
informed us when you will be arriving and the reason for the delay. We are free to rebook
your pitch/unit at the end of this 24-hour period if we have been unable to contact you
using the contact details you gave us when you booked your holiday. In such a case we
will retain any money you have paid to us and no refund will be made.
5/ Changes to your stay
You can ask to change the dates and/or details (type of accommodation) of your stay at our
campsite as long as we receive your request by email at least 21 days before your arrival
date.
In such a case, you must book another stay at our campsite in the same season as your
original booking subject to availability and at the applicable rates. You may only change your
initial booking once. If you are unable to honour your rearranged booking, your stay will be
deemed cancelled and we will retain any money you have paid to us.
If the price of the rearranged stay is greater than that of the initial booking, you must pay us
the difference no later than 30 days before your rearranged arrival date. Failing this, the
rearranged stay will be deemed cancelled and the terms of cancellation set out above will
apply. If the price of the rearranged stay is lower than that of the initial booking, we will keep
the difference in price as compensation for the loss suffered as a result of the change.
6/ Cancellation
➢ Cancellation by you
If you wish to cancel your booking, you must notify us in writing (email, registered letter with
acknowledgement of receipt, etc.).
• If we receive your email/letter more than 30 days before your arrival date, we will retain
your deposit, the admin charge and any holiday cancellation insurance premium you paid
at the time of booking.
• If we receive your email/letter between the 30th and the 15th day before your arrival date,
we will retain your deposit, the admin charge and any holiday cancellation insurance
premium you paid at the time of booking. We will refund you the balance of the price of
your stay in the form of a credit note that you can use for a future stay at our campsite
and which you must book for the same season as the cancelled stay or the following
season. If you booked your stay less than 30 days before your arrival date, and we
receive your cancellation email/letter 15 days or more before this arrival date, we will
retain your deposit, the admin charge and any holiday cancellation insurance premium
you paid at the time of booking. We will refund you the balance in the form of a credit note
that you can use for a future stay at our campsite and which you must book for the same
season as the cancelled stay or the following season.
• If we receive your email/letter less than 15 days before your arrival date, we will retain
any money you have paid us.
To make sure that you are covered in case of cancellation, we strongly advise you to
take out our holiday cancellation insurance at the time of booking.
Exceptions to the conditions set out above:
• If you have to cancel because you live in an area which is subject, on your arrival date,
to lockdown measures that prevent residents from travelling in order to avoid the
propagation of Covid-19, we will retain your deposit, the admin charge and any holiday
cancellation insurance premium you paid at the time of booking. We will refund the
balance in the form of a credit note that you can use for a future holiday at our site and
which you must book for the same season as the cancelled stay or the following season.
This applies even if we receive your email/letter less than 15 days before your arrival
date.
• If your cancellation is the result of a case of force majeure, that is to say an
unforeseeable and unavoidable event beyond your control, we will refund any money
you have paid to us.
➢ Cancellation by the campsite
If we are forced to cancel a booking that we have already confirmed we will inform you by
email as quickly as possible. Any money you have already paid will be refunded to you in full
no later than 15 days following notification cancellation.
7/ Complaints – Disputes
If you have a complaint about your stay with us, you must make it to us in writing by
registered letter with acknowledgement of receipt within 20 days after the end of your stay.
In case of dispute, and where no amicable solution can be found within one month following
receipt of your letter of complaint, you can take your complaint to a consumer ombudsman
service free of charge. You must do this within one year of sending your letter of complaint.
For your convenience, we suggest that you contact the following consumer ombudsman:
- Mediator's organisation: Centre de médiation de la consommation de conciliateurs de
justice
- Address of the mediator: CM2C, 14 rue Saint Jean 75017 PARIS
- Ombudsman's website: www.cm2c.net
- Contact of the mediator : cm2c@cm2c.net
8/ Personal data
We will collect and process certain personal data about you when you make your booking
and during your stay with us.
If you make your booking through our website or via www.flowercampings.com, any data
collected before or during booking will be processed in accordance with a confidentiality
policy and terms and conditions that you will be asked to agree to before your booking is
confirmed.
We will collect the following personal data when you make a booking by telephone and
during your stay with us:
- the full name of the person making the booking,
- the telephone number from which the booking is made,
- the email address of the person making the booking,
- the dates of birth of the person making the booking and the other people in their party.
This data is collected and processed on the following basis:
- with your consent,
- to fulfil the booking contract between us.
Only Flower Campings (a French simplified share company with capital of EUR 92,500,
company registration RCS Toulouse 492 355 508, registered address Les Espaces de
Balma 4-5, 16 avenue Charles de Gaulle, 31130 BALMA, France) has access to the data
collected.
The data collected is processed for the following purposes:
- to fulfil the booking contract between us,
- to manage any complaints you may make,
- to manage our customer database,
- for marketing campaigns carried out by us and/or Flower Campings,
- to manage our accounting system.
The data collected is kept for the length of time required for the performance of the booking
contract and for a further five years after the end of your stay unless there is a dispute
ongoing at that time, in which case the data will be kept until such time as the dispute is
settled.
Pursuant to French data protection legislation (Loi Informatique et Libertés n° 78-17 du 6
janvier 1978), every individual has the following rights in respect of their personal data: the
right of access, the right to rectification, the right to erasure (also known as the 'right to be
forgotten'), the right to object, the right to restriction of processing and the right to data
portability. Individuals may also give instructions on the way in which their personal data
should be stored, erased and disclosed after their death.
In addition, individuals may object to the processing of their personal data for reasons
relating to their personal situation.
To exercise these rights you should write (registered letter with acknowledgement of receipt)
to: Flower Campings, Les Espaces de Balma 4-5, 16 avenue Charles de Gaulle, 31130
BALMA or send an email to: contact@flowercampings.com.
Any individual whose data processing rights as set out above are infringed may make a
complaint to the French data processing authority, the Commission nationale de
l'informatique et des libertés or CNIL at https://www.cnil.fr/).
You can also opt out of receiving unsolicited sales calls ('cold calls') by registering with
BLOCTEL, the French telephone preference service, via its website at
https://www.bloctel.gouv.fr/
