In the case of any contradiction, only the French version of the General Terms and Conditions of Sale shall prevail and have legal value.
ARTICLE 1 - SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitch at the U PINARELLU campsite, operated by SARL PINARELLO CAMPING CARAVANING (“the Service Provider”), to non-professional customers (“the Customers” or “the Customer”), whether via its website www.campingupinarellu.com, by telephone, postal or electronic mail, or at any location where the Provider markets the Services. They do not apply to pitch rentals intended for the installation of leisure mobile homes, which are governed by a separate “leisure” contract. The main characteristics of the Services are presented on the website www.campingupinarellu.com or on written media (paper or electronic) in the case of bookings made through means other than distance ordering.
The Customer is required to read them before placing any order. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Terms and Conditions of Sale apply to the exclusion of any other terms issued by the Provider, including those applicable to other distribution channels for the Services. These General Terms and Conditions of Sale are accessible at any time on the website and shall prevail, where applicable, over any other version or contractual document. The version applicable to the Customer is the one in force on the website or communicated by the Provider on the date the Customer places the Order.
Unless proven otherwise, the data recorded in the Provider’s computer system constitute proof of all transactions concluded with the Customer. Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has, at any time, a right of access, rectification, and objection—if the processing is not essential to the performance of the order, the stay, and their follow-up—to all personal data concerning them, by writing, with proof of identity, to:
SARL PINARELLO CAMPING CARAVANING
2964 Strada di Pinareddu – Mangiaglia – 20144 SAINTE-LUCIE-DE-PORTO-VECCHIO
The Customer declares that they have read and accepted these General Terms and Conditions of Sale, either by ticking the box provided for this purpose before completing the online Order process and the general terms of use of the website www.campingupinarellu.com, or, in the case of an offline booking, by any other appropriate means.
ARTICLE 2 – RESERVATIONS
The Customer selects the services they wish to order on the website or on any document sent by the Service Provider, in accordance with the following terms and conditions:
It is the Customer's responsibility to verify the accuracy of the Order and to immediately report any errors to the Service Provider. The Order will only be considered final after the Service Provider has sent the Customer confirmation of acceptance of the Order by email or post, or by signing the contract in the case of a reservation made directly at the premises where the Service Provider markets the Services.
Any Order placed on the website www.campingupinarellu.com constitutes the formation of a distance contract between the Customer and the Service Provider.
All Orders are nominative and may not, under any circumstances, be transferred.
ARTICLE 3 – RATES
The Services offered by the Service Provider are provided at the rates in effect on the website www.campingupinarellu.com, or on any of the Service Provider's information media, at the time the Customer places the order. Prices are expressed in Euros, excluding VAT and including VAT.
The rates take into account any discounts that may be granted by the Service Provider on the website www.campingupinarellu.com or on any information or communication medium.
These prices are firm and non-revisable during their period of validity, as indicated on the website www.campingupinarellu.com, in the email or in the written proposal sent to the Customer. Beyond this period of validity, the offer is no longer valid and the Service Provider is no longer bound by the prices.
A pro forma invoice is drawn up by the Seller and given to the Customer at the latest at the time of payment of the balance of the price.
ARTICLE 4 - TERMS OF PAYMENT
4.1. DEPOSIT AND BALANCE
Any sums paid in advance are deposits. They constitute a down payment on the total price owed by the Customer. A deposit corresponding to 30% of the total price of the Services ordered is required when the Customer places the order. It must be paid upon receipt of the final rental contract and enclosed with the copy to be returned. It will be deducted from the total amount of the order. It will not be refunded by the Service Provider in the event of cancellation of the stay by the Customer.
The balance of the stay must be paid in full 30 days before the arrival date (failing which the rental will be canceled).
4.2. PAYMENTS
Payments made by the Customer shall only be considered final after the Service Provider has actually received the sums due.
4.3. FAILURE TO COMPLY WITH THE TERMS OF PAYMENT
Furthermore, in the event of failure to comply with the terms of payment set out above, the Service Provider reserves the right to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations after formal notice has been given and has remained without effect.
ARTICLE 5 - PROVISION OF SERVICES
5.1. ARRIVAL AND DEPARTURE
Rentals are available from 4 p.m. on the day of arrival until 10 a.m. on the day of departure. Pitches are available from 2 p.m. on the day of arrival until noon on the day of departure. Any arrivals or departures outside reception opening hours must be notified to management at least 48 hours in advance.
Accommodations and pitches are designed for a specific number of occupants and may not be occupied by more than this number under any circumstances.
5.2. DEPOSIT
A deposit, which varies depending on the accommodation, is required from the Customer on the day of arrival. It will be refunded to the Customer on the day of departure, during cash desk opening hours, after an inventory has been carried out. Any damage will be added to the price of the stay, as will cleaning costs if the accommodation is found to be abnormally dirty. If the Customer is unable to be present during the inventory, the deposit will be returned by post.
ARTICLE 6 – CHANGES TO THE STAY BY THE CUSTOMER
In the event of a change in dates or number of people, the Service Provider will endeavor to accept requests for date changes as far as possible, subject to availability and without prejudice to any additional costs; in all cases, this is a simple obligation of means, as the Service Provider cannot guarantee the availability of a pitch or accommodation, or another date; an additional charge may be requested in such cases.
Any request to shorten the length of stay will be considered by the Service Provider as a partial cancellation. Similarly, no reduction will be granted in the event of a late arrival, early departure, or change in the number of people (whether for all or part of the planned stay).
ARTICLE 7 - CANCELLATION
In the event of cancellation of the Reservation by the Customer after its acceptance by the Service Provider before the scheduled date of the reserved Rental, for any reason whatsoever other than force majeure, the deposit paid at the time of Reservation, as defined in Article 4 - TERMS OF PAYMENT of these General Terms and Conditions of Sale, shall be automatically forfeited to the Service Provider as compensation and shall not give rise to any refund.
ARTICLE 8 - CUSTOMER OBLIGATIONS
8.1. CIVIL LIABILITY INSURANCE
Customers staying on a pitch or in accommodation must have civil liability insurance. Proof of insurance may be requested from the Customer before the start of the service.
8.2. ANIMALS
8.2. ANIMALS
Without the express written consent of the Management, pets are not allowed on the Campsite, with the exception of guide dogs or assistance dogs, in accordance with the law.
8.3. INTERNAL RULES AND REGULATIONS
Internal rules and regulations are displayed at the entrance to the establishment and are available on request at reception. They are also sent when the reservation is made. The Customer is required to read and comply with them.
ARTICLE 9 - OBLIGATIONS OF THE SERVICE PROVIDER - WARRANTY
The Service Provider guarantees the Customer, in accordance with legal provisions and without additional payment, against any lack of conformity or hidden defect resulting from a design or implementation flaw in the Services ordered.
In order to assert their rights, the Customer must inform the Service Provider in writing of the existence of any defects or non-conformities within a maximum of 24 hours of the provision of the Services.
The Service Provider shall refund or rectify or have rectified (to the extent possible) the services deemed defective as soon as possible and no later than 7 days after the Service Provider has become aware of the defect or fault. The refund shall be made by credit to the Customer's bank account or by bank check sent to the Customer.
The Service Provider's warranty is limited to the reimbursement of Services actually paid for by the Customer. The Service Provider shall not be held liable or in default for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French case law.
The Services provided through the Service Provider's website www.campingupinarellu.com comply with the regulations in force in France.
ARTICLE 10 - RIGHT OF WITHDRAWAL
Activities related to the organization and sale of trips or excursions on a specific date or during a specific period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the Consumer Code.
ARTICLE 11 – PROTECTION OF PERSONAL DATA
The Service Provider, as the author of these terms and conditions, processes personal data on the following legal basis:
Either the legitimate interest pursued by the Service Provider when it pursues the following purposes:
- prospecting
- managing relationships with its customers and prospects,
- organizing, registering, and inviting people to the Service Provider's events,
- processing, executing, prospecting, producing, managing, and following up on customer requests and files, - drafting documents on behalf of its customers.
In other words, compliance with legal and regulatory obligations when processing data for the following purposes:
- prevention of money laundering and terrorist financing and the fight against corruption, - invoicing,
- accounting.
The Service Provider only keeps data for the period necessary for the operations for which it was collected and in compliance with the regulations in force. In this regard, customer data is retained for the duration of the contractual relationship plus three years for marketing and prospecting purposes, without prejudice to retention obligations or limitation periods.
With regard to the prevention of money laundering and terrorist financing, data is retained for five years after the end of the relationship with the Service Provider. With regard to accounting, data is retained for ten years from the end of the financial year. Prospect data is kept for a period of 3 years if no participation or registration in the Service Provider's events has taken place. The data processed is intended for authorized persons within the Service Provider.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, query, restrict, transfer, and erase data concerning them.
Individuals affected by the processing operations also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data based on the legitimate interest of the Service Provider, as well as the right to object to commercial prospecting.
They also have the right to define general and specific guidelines defining how they wish the above rights to be exercised after their death
- by email to the following address: contact@campingupinarellu.com
- or by post to the following address: contact@campingupinarellu.com
- or by post to the following address: Camping U Pinarellu, 2964 Strada di Pinareddu – Mangiaglia – 20144 SAINTE-LUCIE-DE-PORTO-VECCHIO, accompanied by a copy of a signed identity document. The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 12 - INTELLECTUAL PROPERTY
The content of the website www.campingupinarellu.com is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution, or use of this content, in whole or in part, is strictly prohibited and may constitute an infringement of copyright.
In addition, the Service Provider remains the owner of all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer's request) for the purpose of providing the Services to the Customer. The Customer therefore undertakes not to reproduce or exploit said studies, drawings, models, prototypes, etc., without the express prior written authorization of the Service Provider, which may make such authorization conditional upon financial compensation.
The same applies to names, logos or, more broadly, any graphic or text representation belonging to the Service Provider or used and distributed by it.
ARTICLE 13 - APPLICABLE LAW - LANGUAGE
These General Terms and Conditions of Sale and the transactions arising therefrom are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
ARTICLE 15 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Customer acknowledges having received, prior to placing their Order, in a legible and comprehensible manner, these General Terms and Conditions of Sale and all the information and details referred to in Articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required under the decree of October 22, 2008, relating to prior information for consumers on the characteristics of rental accommodation in outdoor hotels, and in particular:
- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
- the price of the Services and related costs;
information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if these are not apparent from the context;
- information relating to legal and contractual guarantees and their terms and conditions;
- the functionalities of digital content and, where applicable, its interoperability;
- the possibility of resorting to conventional mediation in the event of a dispute;
- information relating to the terms and conditions of termination and other important contractual conditions.
The fact that a natural person (or legal entity) places an order on the website www.campingupinarellu.com implies full and complete acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who waives, in particular, the right to invoke any contradictory document that would be unenforceable against the Service Provider.